SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
(click this photo to watch the working video)
Great store. Pin. Responsive.
Came in 3 weeks, everyone works, in a strong frost cut in 3 hours of work.
cool
I order not the first, very satisfied, works well, the battery holds perfectly, I recommend!
There is no memory that is very bad. And so in general there is nothing, will go
Recommend!
bien
шел в Краснодар 2 месяца
I order already the 2nd time, everything is fine. Measures the top for their money.
Marche bien
Works well.. Works long .. fast shipping
Bright and works well. Easy to hook to the bike and charging via USB. I ordered total 4 lights and one USB cable was broken, no other complains.
Bad quality
item received as per described
Identical to the published Now to use and analyze how long your burden lasts.
Looks little, but you have several features that give the product a plus
Good * * * * *
Did not come, the money was returned
demoro mucho tiempo
Not sure how it’s supposed to be used with usb not handy at all
Geras
Took in color blue-red, in the role of blinks on Remo hobby Smax. The photo does not see colors, as the camera does not take. Before Rostov-on-Don came earlier. Delivery was paid. I advise you to buy!!!!!!
Хороший товар за свои деньги. Надеюсь, крепление на резинку не подведёт. Если повернуть резинку несколько раз, будет держаться довольно крепко. Светит фонарь очень ярко, можно даже потягаться с дальним светом некоторых фур) 4 режима свечения-на любой вкус.
An interesting flashlight with many modes.
gooooooood
Works well, 3 modes. Came loaded. But there were more than 2 months (
Thank you, you're on time.
Second order very satisfied
I expected more grandd. You must specify the measures
bright light, good product
Products recieved are well packaged and accurate as mentipned by the store. havent checked them yet. seller recommended
For a long time there was a parcel from November to February, probably due to November sales and customs work. Stuck in China. On request asked for 2 lights of red and two white. The store has by mistake put all 4 white ones. Sad.
Perfect.
très bien merci
All right the light fulfills its task. Good salesman.
Well wrapped, they work perfectly and the package arrived earlier! Phenomenon
shipped and delivered on time. very delicate and one of the pieces broke while fixing
Excellent Product
Everything is perfect. Just like the description.
all oki
Good but sometimes difficoltoso to turn on and off
Quality is excellent
Charger well High Bright, 시간 degree correction
I did not come, the money returned the playground after the dispute.
Lanterns work fine. But our mail sent no notice. I already opened a dispute and the order was canceled and they only delivered
The lamps are very well finished
Good product. It's the second one he bought the first one is on the road bike and it goes perfect. This one goes to MTB.
The lantern came with one not working led, opened a dispute and the producer immediately returned part of the amount. The quality of the lantern is not super, but for a couple of seasons should be enough. For this price you can take. Seller normal.
Shipment szła 4 months but finally dotarła, everything is OK
fast delivery.