SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Did not receive it in 90 days. Got refund.
Little dirty and damaged
all ok
No complaints
Arrived in over a month. However the violet foam has tasks that are very dirty... For something new it's quite amazing. Otherwise the resistance is really minimal but hey it allows to do the exercises the right back lol For the store I do not know if he has a good communication because I did not need to write to him. Here we go.
Very satisfied, good quality
Threw it away.
Top
I am satisfied with my purchase despite it was long before receiving the order corresponds to the photo however it lacks communication the store never answered me
Well received more than try :)
As in the description. Good quality and fast shipping. Very useful for exercise.
Excelente aparelho muito
It is rusty, but you can still use it
tiene óxido
Took a long time to arrive
Encantada con el articulo y con el vendedor, lo recomiendo 100% calidad al mejor precio
Качественный и функциональный!
Хороший товар! Все как полагается!
הגיע מהר הגומי קצת חלש והספוד מעט מקומט
ממצח
El producto es igual al de la foto, pero me a venido oxidado y la goma espuma manchado de oxido
Aún no la he probado pero se ve firme. El color no es exactamente como la foto.
As what I ordered
bon article
Thank you !
El pedido ha tardado 22 días. Se ha adelantado al período de recepción. El producto se ajusta totalmente a la fotografía. El agarre es muy cómodo. El aparato es de buen calidad. El vendedor es recomendable.
excellent produit je l'ai testé je le recommande la seul chose c'est qu'on peut pas choisir la force de l'élastique sinon rien à dire nickel merci
Really Good recommended
Très bien arrivé en une semaine
Fast delivery!
Perfect!
Very very slow, arrived today after 3 months from the order. But the product looks in good condition
Good quality but to exercise low strength
Good.
produsul la fel ca în poză, imi place mult vânzătorul răspunde doleanțelor avute, trimiterea pachetului de către vânzător a fost rapid, doar poștă română funcționează foarte greu...a stat produsul o lună în poștă română, iar daca nu ma duceam eu sa il ridic, poate mai întârzia 2-3 săptămâni... posibil in alte tari sa functioneze mai rapid logistica, de vânzător nu am nici o reclamație
Good product, packed securely, definitely worth the expense.
spedizione lunga ma tracciata buono
Looks like the image.
It is just like in advertisement, easy to assemble and brings a sheet with examples of exercises. The problem is the conditions in which he arrived, the rusty washers that stained the rubber and handles, see if it's not priblema or it'll break soon.
merci j'ai reçu mon colis .bonne communication du vendeur .mais le colis beaucoup de temps pour arriver .néanmoins je suis contente. je en commander encore pour ma famille
Perfect! Identical to the photo product, very good quality.
The item is good, sin have waited 3 months to receive it because of the note problematic covid-19
Item arrived with a month delay, as description. Recommended
Vino algo dañada y manchada la goma que trae el tubo
It came quickly! Packed perfectly and all as in the pictures. Very good inventory for home use of different muscle groups.
All מצויין
Purchase conforms to the description. I am very satisfied with my purchase that looks solid.
Fully correspond to the description! The goods are satisfied. I will order more! To the store Thank you very much!!! fully consistent with the description! I am satisfied with the goods. I will order more! Thank you very much !!!
B
Didn’t received it but the store give the money back