SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product came fast, but it came with rusty parts and dirt
Delighted
Much more case try
Does have some rust spots at the straps.
Use data seems to be no problem, but this king is living, some nerve from having national men no sedulous hit to wish-as .i think don't there's any problem with using it, but if it's wrapping, I 'd like you to be careful so that it doesn't leave any marks.
Well received to see if the article is of quality
Products arrived a little rusty, overall it goes
Wife happy
arrived few days late, the product has rust on it, however it does the job
very good
working well but inside is rusty,somethimes can not separate.
perfect
good
Sends very fast 10 days waiting, according to the description, I recommend serious store.
it's work ,but it have rust on the inside, package was ok.
la barra viene con óxido
Nice bar but the elastics are on screws all rusty!!! Not very serious and clean
Thank you
Satisfied with the transaction. The goods are of good quality. The packaging is very neat, not damaged. Fast shipping. I'll order again. Thank you to the store
Good product, it is what I tought it to
Très bon article
de bonne qualité a voir a l usage si les élastiques résistent
Very good description. Item looks as stated. Although delivery took a very long time. But it is understandable in these uncertain times.
All as in the description, only the foam Foam itself stuffed came. In general, the purchase is happy.
nice
Perfect. Thank you.
The product is rusty, but I got some of the money back.
Did not receive it in 90 days. Got refund.
Little dirty and damaged
all ok
No complaints
Arrived in over a month. However the violet foam has tasks that are very dirty... For something new it's quite amazing. Otherwise the resistance is really minimal but hey it allows to do the exercises the right back lol For the store I do not know if he has a good communication because I did not need to write to him. Here we go.
Very satisfied, good quality
Threw it away.
Top
I am satisfied with my purchase despite it was long before receiving the order corresponds to the photo however it lacks communication the store never answered me
Well received more than try :)
As in the description. Good quality and fast shipping. Very useful for exercise.
Excelente aparelho muito
It is rusty, but you can still use it
tiene óxido
Took a long time to arrive
Encantada con el articulo y con el vendedor, lo recomiendo 100% calidad al mejor precio
Качественный и функциональный!
Хороший товар! Все как полагается!
הגיע מהר הגומי קצת חלש והספוד מעט מקומט
ממצח
El producto es igual al de la foto, pero me a venido oxidado y la goma espuma manchado de oxido
Aún no la he probado pero se ve firme. El color no es exactamente como la foto.
As what I ordered