SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The elastic band is good, ale on the way to the beach for children.
Super, the child is happy to deal with
It measures approximately 80 cm. It's more for girls or boys qua for an adult, it doesn't stretch much, if you're a beginner it can be of service to you but for people with flexibility and looking for improvements I don't recommend it, it is elastic fabric (spring).
Super! Quickly sent and quickly delivered, the quality is fine, stretches well, suitable not only for children, afraid, that the length is not enough for an adult-in vain worried. I liked everything, thank you to the store!
Quality is not very, weak stretches
The child is happy with the classes with this tape
Of excellent quality
okay
ok
Not very good stretch, more suitable for a child than for an adult
The goods came on time. Good quality goods
Everything, as in the picture, liked
Bon produit, solid
Genial
Super product, polecam
Quick and accurate to description
Took a child for gymnastics, until they tried
Corresponds to the description!
Good quality product. Exactly as described.
Great item!!! Very pleased
Come quickly. It stretches well. I thought it would be slightly longer.
It took time to arrive, start a dispute, and the store responded promptly. In the end the product came and it was what I expected
Super, thank you!
Product complies with the description. Lead time-3 weeks. Recommend!
The order is 11.11, 05.12 already in place. Tape quality. Everything is fine!
It came quickly, in the case has not yet tried
I liked the tape. I regretted that I did not order two immediately.
Everything the same
as described
Good quality rubber band
Great stretch band can not wait to use
Everything came quickly and in good quality. Indispensable for improving stretch and pumping muscles
It arrived before the deadline, the elastic is a little soft, light resistance.
delivery took longer but it arrived OK. good, as described and pictured. recommended
I do not buy it for the first time. Quality is good. Packing need to do denser or in box packing at customs had problems
The goods are probably good. But I didn't come. 3 months in the country of receipt. I approached the store who extended the protection period. As a result, everything is also. Opened a dispute, returned funds
Everything perfect
The goods are shipped and delivered quickly, good quality.
Very good product.
The goods came and the Moscow region in 13 days. The quality is excellent, the rubber band material is durable is not deformed, the links are sewn perfectly
Goods priyshov stretch 3 tignev Z Day of the castle. The product and I of Donka, shcho класичclassic хореографією, zadowoleni: the elastic band is small and small, good vikoni my function
Very good
The goods are excellent. Everything corresponds to the child davolen. And most importantly, the goods were delivered very quickly.
It's my second purchase, very recommended!
Stretches well, the quality is good, nothing sticks out, but the color is not as bright as indicated on the site
Came a bistro of 3 weeks of product satisfied with thank you. I recommend
Excellent product and store. Recommend.
I got the rubber quite quickly. As I try in action-I will complement :)
Such as should be, fast shipping, cheap product, recommend
super