SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool wheel, long wanted this. Strong, brought the courier home
Very firmly with my 70kg weight
I haven't tried it yet but it's rigid and tough.
Good quality, strong, fully met my expectations, neatly glued soft pad, delivered a week before the declared date, very satisfied
Very happy with this yoga wheel. Resistant, adheres well to the floor. Looks solid and does the job. Well packaged and quickly arrived.
Ottimo
Everything about the perfect store, what is the shipping company service is negative (Post)
I used it and it's amazing! It came very well packaged, has suffered no harm. It is good and quality, sure it is made of the same material as those sold in stores for much more expensive prices! I recommend the store! Graciasssssssssssssssssssssssssssssssssssssssssssssss
Very fast delivery. tovat corresponds to the description.
Ottimo.com and described. Seller excellent. Fast delivery
It's good and tough
Exactly as in the picture. Will try tomorrow.
recomendado para tu práctica de yoga
The article arrived very soon (in just a few days). This circle, it came very well protected with its wrapper, so it came without any mismatch. It is as in the description, and it is manufactured correctly, with good finish. When using it, it is strong and safe, it does not bend and looks tough. I think it's a good item and it's at an excellent price. I recommend it. Thank you salesman!
Very good quality and fast shipping, recommended.
Excellent roller for warm-up Ridge
Very nice arrives fast
Product arrived within expected and same as advertised.
J'adore
Всё супер. Спасибо
super thank you
amazing product! absolutely love it. thank you.
v
מצויין
Excellent as it is, very firm
Very good wheel we are satisfied
Perfect packed, came in best condition , thank you store
Very good product!
Came after a very long time, but the product was packaged good וכמו שציפיתי.
The product is absolutely suitable for the description. Very long delivery-2 months.
Very nice to do exercises. Fast shipping. Thank you.
Thanks for the ring, everything went perfectly intact and safe
very good
The store is wonderful! Quickly answered questions. The order came very quickly, perfectly packed, without any damage! Advise
Very fast delivery, good quality.
good
Goods of excellent quality! Recommend! Special thanks for the little gift!
Just like the description. Good quality. It came fast and well packed.
Received item. Thank you.
Unfortunately came cracked: "(
Such fast delivery was not expected, straight to the apartment sdecom, thanks to the store for the goods, excellent quality
Great Wheel. Delivery is fast, the quality is good.
Arrived long before the estimated date to Gran Canaria
It's very fast within Weekly, exactly as the picture quality very, size no מדוייק in description was listed size 33 CC and is less, thank you very much
Looks like a good idea, let's see how long it will last
All right, recommended!
отличный товар. аккуратно склеено, без запаха. просто супер. уже испробовала! рекомендую
So cute
отличное колесо. вес 50 кг выдерживает, хоть и прогибается.
El paquete ha llegado en el plazo estimado(con motivo del COVID ha tardado bastante). Estoy descontenta con el envoltorio, venía envuelto de forma muy básica, por lo que en el transporte podrían haberlo roto, por suerte me ha llegado entero. Se corresponde con las indicaciones y fotos del vendedor. Sólo me queda probarlo.