SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the description. Good quality. It came fast and well packed.
Received item. Thank you.
Unfortunately came cracked: "(
Such fast delivery was not expected, straight to the apartment sdecom, thanks to the store for the goods, excellent quality
Great Wheel. Delivery is fast, the quality is good.
Arrived long before the estimated date to Gran Canaria
It's very fast within Weekly, exactly as the picture quality very, size no מדוייק in description was listed size 33 CC and is less, thank you very much
Looks like a good idea, let's see how long it will last
All right, recommended!
отличный товар. аккуратно склеено, без запаха. просто супер. уже испробовала! рекомендую
So cute
отличное колесо. вес 50 кг выдерживает, хоть и прогибается.
El paquete ha llegado en el plazo estimado(con motivo del COVID ha tardado bastante). Estoy descontenta con el envoltorio, venía envuelto de forma muy básica, por lo que en el transporte podrían haberlo roto, por suerte me ha llegado entero. Se corresponde con las indicaciones y fotos del vendedor. Sólo me queda probarlo.
Very good quality of plastic. Came in one piece.
Super
Получила через 1.5 недели! Хорошо упакован.
Delivery in Rb 2 months if not more, the wheel of norms, for balances will do, but if you're thin. Bends.
Very fast delivery.
Товар отличный. 100кг точно выдерживает. Доставили за 3 дня.
looks like photo, qnd looks like good quality
Very high quality, durable wheel. Shipping fast. Recommend
Заказ приехал очень быстро, меньше недели (заказывала с базы в России). Отслеживался на всем пути. Колесо очень классное, меня выдерживает. Попробовала на растяжку ног и спины - идеально просто. Одно из удачных приобретений среди спортивного инвентаря)) Спасибо!))
Just as it looks in the picture. Very happy, it seems very tough.
Good quality.
Ordered 15/6. Arrived in Singapore 1/7 (16 days). Come well packed and no damage. The wheel itself feels stiffer than wooden/bamboo ones typically used in yoga studios though.
Adequately quick delivery 15 days to Japan in this situation. Packing is very good and no defects or scratches. I recommend this store.
The circle is good, in the process of operation, I will complement the review!
Excellent wheel, durable, no shortcomings found! Delivery in 5 days.
It's all right! Came without damage, without scratches, was well packed! I am satisfied with the order!
The wheel is amazing! It's in perfect condition, doesn't smell and I've already tried it. It came well packed, tracking of the parcel was correct. I recommend the store. Fast replies, provides good shipping and tracking. Thank you!
On delivery, the packaging was broken and the soft coating was damaged. The store returned the money. Good quality wheel.
Great deal! Thanks
With the closure of the borders, I was worried that the parcel would not come. But all well the parcel came a little with a delay. Thank you to the store, for contacting and sending. The circle is cool, already tried.
Narrow not enough stability the pad is glued not symmetrically
ok
Mega Cool wheel, neat and odorless, all super
The order came in a month or so. Looks very high quality thing. On the back lay, the sensations are amazing)
The wheel was almost 3 months old, it came... The store returned the money, there are no complaints.
Wheels are exactly as the picture. Excellent service. Recommend
Good quality!!!!!
During delivery. thanks store. track tracked.
just as described
There are scratches on the plastic, but in general on Functionality does not affect. Strong. excellent wheel. Does not slip. It came very quickly to the Post Office.
Super thing! Shipping fast!
The order came within 2 weeks, brought the courier sdek. all as in the description. Excellent wheel, but still bends if a person with a weight of about 90 kg
Just like the picture, arrived sooner than expected
I ordered two pieces, unpacked only one, TK the second as a gift. On the second I will add a review later. On the outer soft side everything is fine, with the inner glossy there are scratches, the photo does not convey them.
Came very well packed, no damage. Inside was an instruction and a small gift. Thank you! The description corresponds. I liked everything. I recommend!
The order came quickly, everything is right, stood up on it-stood 60 kg)))
Everything is as always excellent!!! Recommend!!! To Peter in 4 days. Quality is excellent!