SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Peter 6 days from the warehouse in Russia. Gloves are decent.
Super!
Perfectly fit to the hand. Recommend
Very fast delivery. Gloves super-perfectly sit on the hand, very comfortable, qualitatively sewn, I will order more for gifts.
착용감은 좋음! 아쉬운 점은 패드가 얇다는 점!
perfecto
Fits perfectly, looks very nice , hope the Quality will also like expected, i can recommend this Product.
On my hand went the usual size M (8). It's a little bigger here, 8,5. Gloves are big, it was necessary to take S. So order carefully.
All O.K.
Well the material
i followed the measurement instructions but the gloves are too short and too tight on the to of my fingers.
Gloves norms, came with a change.
Satisfied with this collection of gloves, summer and winter ones are of quality and comfortable to wear, the product corresponds to our expectation of cyclist.
They unpaint a little at first but the quality is good
The quality is excellent very pleasant inside I advise!
Gloves look really nice. Size is rather small but good quality. Very fast shipment to Belgium.
fit well, I'm satisfied
Excellent Product, delivery in 2 days.
I 've had a lot of problems with shipping, but against the store, everything has been pending and fix it. Gloves are outstanding
AAA-store GR8 in communicatie and packaging, hope till next time
Better than i expected.Thank you
The material of the palm is very very thin. Little padding.
I'm very satisfied
Guates comodos, it is better to order a bigger size, in my case I asked size L and it has been adjusted well despite being size M. Keep your hands warm, they're fresh by the time the sun comes up. I hope they last.
Approached perfectly sit like poured, no jambs
The order did not cross the border of China, for some reason stuck the highest center. Expired delivery time and buyer protection, made refund returned in 5 days
Bel prodotto, ben fatto taglia giusta. Spedizione molto veloce.
Good
Zajebiss+++++++++
çok iyi elime tam oldu
I haven't tried them yet per impression is good in terms of material and seams
i'm very satisfaid. Fast shipping and delivering to Poland.
Very cool gloves.
Thank you for the good quality of the goods and very fast delivery
ok
Good qualty, fast delivery
Fast delivery. 100% satisfied with quality and awesome design, size - fits well.
I liked it very much, the delivery itself is fucking fast, for a week it was! Serious store.
All right.
The gloves arrived in about 2 weeks. They look and feel nice and the sizing is correct. The touch screen sensitivity is not great so sometimes you have to swipe or push a few times to get your screens to work.
Cold is a nicer. Durable is about look data. Price contrast make you satisfied
Nothing special. material cińki and loose
super produit cordialement
gant tres souple, a voir dans le temps
The size is perfect for my hands (I was worried about this) and the materials are ok (if only a bit thin), the gloves look nice and seem well made. My only comment is that they are not a winter glove for sure. Given how thin the material is, and the ventilation holes, this is a late spring or early summer glove at most.
very good