SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super Boat, children are delighted!
Todo bien
Спасибо. Заказ получил. Все отлично, игрушка исправна. Жаль очень долгая доставка, заказывал для подарка к празднику, но пришла гораздо позже.
This is my longest, in the part of delivery, purchase. Ordered in mid-December, received March 5. Khabarovsk. And so "baby" cool
This boat is great. Turns on automatically when input is immersed. On one charge there are 20 minutes at least. Me and my son are delighted.
The boat came, but in the process of transportation it was slightly damaged. I had to give it to repair in my city. But the store did not leave this moment unattended and compensated for the cost of repair. The submarine is good, it is interesting to manage, it certainly does not hold a given depth, it begins to pop up, but such seals are available to locks 60 $ and more.. And so quite interesting goods! Recommend! Delivery in my case to Moscow took 2 months. Long time no tracking.
Great full play and functional. Only thing improvable the remote control is not waterproof... That with a water game may always finish to Bath.
The non-working goods came. The money was returned.
Well, today is January 2, worked exactly 2 days. the gift to the child for the new year.
Everything corresponds to the description. The store is responsive. Packed well, came the whole.
This is a COOL product!! Seems well made. My nephew will really enjoy using it! I recieved it fairly quickly Dec 1st..in time for Christmas, tho I ordered it in November!! Thank you!!
The boat is cool, both customers are a girl of 2 years and a boy of 36 years-satisfied :) Quite drastically floats (it would be better to slow down, the bathroom is quickly pumped), knows how to immerse vertically, unfolds in place. From the remote normally charges, the same about half an hour, as from the lace. Works for quite a long time, 15-20 minutes like, a little tired has time :)
Very satisfied. Great packing. Top store
Fairly soon come and work well! Submersible state keep the button pressed, only available to cons
Fast shipping
It's fine. Thank you!
Everything works. I'm happy with the purchase.
Cool toy. But I went very long!
It went very long and did not follow a month. It came in a whole view. Shit is very small in itself. How did not check, ordered for a gift, in advance, but it there, one and a half months late
Very long shipment over 3 month
Unfortunately quickly broken
Доставка огорчила - почти месяц лодка валялась на границе Китая. Ко дню рождения ребёнка не успела. Но он доволен все равно, рекомендую.
посылка не отслеживалась,шла почти 2 месяца пришлось открыть спор,но в итоге на почте еле нашли ее,спор закрыл,пока не проверил товар на работоспособность,потом дополню отзыв
Conforme à la description.
not tested yet.
Была задержка с отправкой товара. Шло очень долго. Товар пришел неисправный. Деньги вернули.
Aun no lo pruebo pero llego Excelente Gracias
Not tested but looks good
Reçu, bien emballé et test OK fonctionne très bien, fait la joie des petits et des grands
До амурской области шла очень долго, почти три месяца. Игрушка прикольная, ребенок счастлив, да и сам не прочь поиграть такой, в ванне ей места уже не хватает. Довольно таки резвая лодка. Игрушка соответствует описанию. Пришла в небольшой пластиковой коробке, такую можно и на подарок. Работает только находясь в воде, на суше не реагирует на пульт. При попадании в воду включаются две мощные лампочки спереди.
excellent, txs
До Москвы 3 месяца. Отслеживания нет. Работает.
Very slow delivery (almost 3 months). Fun EXCEPT that it is almost impossible to go in a straight line (it always turns on one side or the other depending on whether you have previously turned to one side or the other ...). The range of the transmitter is 1.5 m! unless you place the remote control high (above your head!).
Работает, только в воде. Проверяли в ванной. Немного ведет в сторону, если отключить погружение всплывает. Но покупкой довольны.
Works well. Very long delivery.
I'm almost satisfied! Nor reassured because I wondered if it worked or not (be careful, wait to be in the water to operate!). Side maneuverability is correct except to go left or right, I have not picked up the thing yet! But in my pool it's great. Autonomy as indicated on the booklet in English (10 15 minutes)
Delivery to the point of issue DPD 2 weeks to Naberezhnye Chelny. I bought it for a gift. I'll give if I do not work additional feedback. It is not clear to have a battery or buy. Figure it out)
лодка отличная. Чуть больше ладони. Но радиус действия маленький. В бассейне или в ванной - самое оно, при этом "капитану" лучше находится тоже в водоёме. в пруду 2-3 метра от берега - и всё, потеря сигнала.
this works very well!
Хорошая игрушка размером с ладонь. Сыну очень понравилась эта субмарина. Изначально не нашли в инструкции как включить саму лодку, а оказалось, что она включается автоматически при погружении в воду. Сделана качественно. Рекомендую игрушку и продавца.
The submarine floated for 5 minutes and it got water. The money was returned. As a result, it turned out that the water hit a hole in which the conveying screw is twisted. When you remove the boat from the stand, this screw needs to be twisted back. He's shutting down the hole. Made very ill-thought.
Leuke boten netjes geleverd, 1 van de 2 wil alleen niet meer duiken en achterwaarts varen na 5 minuten gebruikt te hebben misschien advies ?
Krutetskaya boat for its money, works only in water, on land control is turned off. The remote is powered by 4 finger batteries, in a separate compartment there are wires for charging the boat from the remote, and also it is charged separately. The child is happy, launched in the bathroom with the lights off, the blue lights of the boat perfectly shine in the dark!
Cool toy! The child is delighted. Launched in the pool. To a depth of 1 meter control is good. From one charge, the sub floats for more than 10 minutes. Recharging is quite fast. It is a pity that the control panel is not protected from water.
Amazing. Only in water. Cool! Advise.
Good Reception
Great product, you need to be super close for the frequency to communicate the controller movements. Have used this in a hot tub and it works well.
The toy is good, the child is delighted. The only negative is a very long delivery. The track was not tracked when I wrote to the store, the goods allegedly came to the Post Office, in real life I received only a month after the alleged arrival of the goods.
The goods came, although they were late. Packed well.
Excellent Toy, everything works!! Thank you store!! At first I decided that it was defective, but after putting it in the water it earned.