SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good product size good
están muy bonitos pero el tema del impermeable es solo para lloviznas de resto muy cómodos y cálidos para días frios
Very good, warm
I liked them. They're perfect for what I need. M left a little big but not annoying
Good. THX
Great quality and perfect size and very comfortable recommended
Very accurate the product, let's hope they have the quality they say, I can't test them because it's hot now
Продавец отправил товар очень быстро. Качество товара отличное!
prima
As luvas são tão e qual como descrito na foto!!! Completamente recomendável...
Highly recommend these, can suit most dress styles, Collette, Ireland
Ware wie beschrieben, alles ok. Handschuhe passen entsprechend der Größentabelle.
very good
Can you recommend, very good
Arrived today, excellent product as in the pictures, many thanks to the store.
Gloves with good finishes. We will see future durability and thermal.
Bien reçu. Merci.
Gloves are super. The size approached perfectly. I recommend. soft, durable. comfortably sat on hand.
For price and quality.
Super fine gloves
Exactly as described, this is my third pair, very comfortable, fast shipping and a good price...
well made and good size
The product is good for tiny hand people. Gloves themselves are quite good, but the size is the main issue.
For skiing is very suitable
Good thing. The size corresponds to the table.
Quality is good, it came quickly
good
Very convenient
Fine gloves and feel good quality to
Price contrast write only.
Gloves perfect!
received in approximately one month and a half after the payment of the order. product matches the description. good gloves especially for touch screen sensitive functionality.
They came safe and sound, but as for sin warming up to 0. On the hand sat perfectly.
Very good
Very Good Quality
ok.
According to my request!
excelente
ok
Fast shipping all right top
Looks great, en fits fine!
For its price norms. Fabric in places of connection with holes. In general will go
.
Good product
They're perfect, they meet my expectations.
Parfait
Very good gloves. The wind, cold and rain.
Are very ok. Recommend different
Perfectos. Muy cómodos y agradables
The size approached, with the phone works fine. Thank you