SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The crank of the reel arrived all striped, more paint and with the damaged metal
The parcel came. everything is normal. thank you to the store.
It would always be.
Super recommend.
Good coil. The handle is better to replace with time.
The coil is smaller than stated. Ordered 5000 in appearance came 4000
Wypróbowałem immediately after me it dostarczono. Quality for this price high, very przejrzyście working kabłąk opens very smoothly-recommend for okoniowe szarże
+-
Доставка в Киев - 20 дней. Упакована хорошо, доставлена без повреждений. По описанию катушка 3000, по факту меньше. Заявлена вместимость шнура 0,18 mm - 240 m, по факту 2/3 от 100 м шпули вместилось. Но за свою стоимость нормальная катушка! Уже есть первые трофеи.
Great coil! Execution 5 + out of 10 for such a price. For doubt-definitely recommend to buy!
Все как и в описании. Продавец быстро отправил заказ. Все понравилось
Delivery time and goods satisfied! thank you store!
I thought that more size, 4000 took, for 1 season is enough. The price is the same as in stores. Delivery in time. Read carefully the characteristics.
Looks norms, came a crumpled box, and a coil with scratches, bet. The handle is flimsy, dangles, most likely the handle will have to be changed, broken
While the norms will try
The coil didn't come. I'm waiting for at least money.
Thank you very much
Slightly different as in the photo
Slightly different in the photo, most likely because of the size but the coil is cool, looks cool, it's nice to hold in your hands, it turns gently. I rearranged the handle, I'm so comfortable. I took 7000 as I was sure that in size will be both wanted 5000, and it turned out, take 1-2 sizes larger.
красивая) как испробую в деле дополню
Very satisfied ...... The same price of domestic industry than good
Curve winding.
On the description everything corresponds. The goods are good...
excellent
The box was slightly crumpled, but the coil is intact. All norms
Nice coil. I'm late.
The coil liked it.
Danke
Just cool!
Nothing came, the store fucked up, and I just waited for 3 months, the money was returned.
The coil is great. Took for a fishing rod. Delivery from order to order 6 days. Take it, eye coil.
Thank
Выглядит не плохо, работает плавно. Поймал форель 2кг, тянуть было удобно.
I order the second. the quality is good.
In appearance, not bad, but 2000 such, small straight ..
Thank you!
Coil quality, the stroke is soft, smooth, without backlash. Ordered 3000 series on spinning, too small, for spinning you need more, you have to often twist.
Good ones
Careless performance although the coil is not bad
Norms, on the Sasan 5000 series most that, hello from Astrakhan
Looks good, fishing will show
I am satisfied with quality product.
Great coil
Fast delivery, not the first time I order a coil I really like the quality Recommend store
The coil is good for spinning itself, how long will the time Last
Fast delivery, beautiful reel
Tourn write only.
As in the description! The main thing in this case, it takes place to be a reliable mechanism! Strongly recommended! Checked.
The coil is good.
Coil class.