SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good, a bit light and thin but its ok. Haven't used at the gym yet.
How in the photo very good material fits well I am happy with the article
honest dealer.
Merci
Exelent all very well. Thanks.
very satisfied, good quality product
The product appears valid, pity for the smell strong neoprene
excelente
very Good
Good quality, and good fit - even for large lady.
Very well as advertised
Product as described However it does not seem to provide much support or stability to shoulder
Excellent band
item as described. straps can be adjusted. not good for long term use, but considering the price I can't complain either. tip : if you have skinny upper arms go for size small
The product was described accurately. Received the item in 10 days to the US. Did not have to communicate with the store. Product is very comfortable. Thank you to the seller. I recommend.
The size of product have be better assessed because bought a size that AM used with other stores, and this come small
Very good item and very good store contact or order arrived in less than 10 days 100% recommended
Effective for holding shoulder.
I didn't receive it for wrong information I provided but I think you guys are great
Pleases me, me relief
looks nice. not smell.size ok.not sure how useful..?!
very good
Product as described and very fast delivery.
OK
Sturdy material, good quality
ok
good it holds the ice perfectly
seems ok
Excellent product and good supplier, strongly recommend. Thank you
Good product, equal to description, good quality, fits very well to the body, has arrived fast, the store is recommended.
Show
Excellent product. It came in very good time and shape. Codice 100% with description. The store was always kind and replied in time to any doubt. I highly recommend this seller
not very comfortable, sturdy to wear and size-wise not accurate.
Nice support. They used quality materials to make it.
I'm Very Satisfied and fast delivered
Excellent
I love very good quality and it serves my husband what weighs 108 kilos
In fact, I have not yet tried, I will not write back later... And so everything is fine
Material de muito boa qualidade e chegou bem rápido. Estou satisfeito com o vendedor e recomendo a todos.
ok
excelent
This building muscle is hold not wont one Mana Gumball this dish. Simply for the sake of ice compress use.
Good, but a little hot. On the girth of the hand 40 cm got well.
Fast shipping, product as it comes in description, looks good, now to test it.
Super and fast
Perfect, just if I was told, holding the shoulder very well and relieves the shoulder enormously, thank you to the store
Thanks
What you see is what you get
Shipping well coming
Parfait