SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Noom. Delivery two weeks.
Delivery 18 days, tracking. Excellent quality. This is the second raincoat on the helmet. In the summer I ordered too, but came in such a small size that I did not put on a helmet, returned money. When I ordered this one, I saw that the same store and upset, but this time with the size everything is fine. All my helmets are perfect.
Item Not arrived but was fast refund
Good cheholchik. On the helmet pulled perfectly.
The cover is not bad, but the elastic does not stretch so that it can climb on the helmet. I'll have to finish it myself.
tutto perfetto
Super product! Happy!
I will recomend this store. Thanks
The cover is made very well of quality materials. On the bicycle helmet, the cover sat like a glove. I am very pleased with the purchase. Delivery in Ukrainian-15 days. I recommend to purchase a store to cooperate. The case is made very well with quality materials. The cover sat on the bicycle helmet like a glove. I am very pleased with the purchase. Delivery to Ukrainian-15 days. I recommend to purchase and the seller to cooperate.
Delivery about two months. New Mail, track tracked. There was damage to the parcel, refund and resend. But the helmet did not check, but it should be suitable, it looks like it's done qualitatively. Until spring, there is nowhere to check, no rain is expected. Product and store recommend.
good quality! nice price
The mouth is not blown, on the helmet Cairo sat down like a native, nothing superfluous
On the decatlonovsky helmet the village is perfect.
Shipping is fast and water quality is also good.
Helmet cover fits for road bike helmet
On a compact road helmet of size m, the cover is sewn, but with difficulty. On a big helmet, or humiliation, maybe not get on. Shipping fast.
looks good!
Excellent everything very fast and agile, good quality.
Great product
Good knack. I order it for the second time. Came on time.
It doesnt fit my helmet. Probably my own fault, as i thought it would be universal fit.
Perfect and attentive store, I'll buy another one.
Fits well on my helmet gr. S
Very fast delivering to Poland 14 days. Waterproof but not fitted to my helmet. Is too small. I can wear only on my head without helmet. Unhappy.
Fast delivery. The material is very fine. I got the item on tightness.
Быстрая доставка. Полезная вещь!
good quality!
Could be more size, and so everything is fine. The material is strong enough.
Хорошая штука. Выглядит так как на оригинальной фотке. Тянется хорошо.
It's fine. For size m is even too big.
very good product and the store very helpful, perfect shop and do recommend to everyone.
Product Description: very satisfactory! Thank you. Delivery time of the product: correct! (3 weeks) Thank you. Product Packing: satisfactory! Thank you. Product quality: good! Thank you. Store Service: Excellent! Thank you. "ROCKBROS Official Store"
For starší type přilby se štítkem them Obal Malý. Při objednávání si it dejte Pozor.
Cieniutki case for helmet. For szosę and as emergency great. Field can tear.
Good case, translucent.
Fits PERFECTLY my Uvex bike helmet !! Material is incredible elastic, and this is my second cover - it lasts for years !!
Fit all standard helmets with Alice
For now OK. Must see in time.
Basic product:
As advertised
Cold wind cut film iPhone. Breathable function shall be free to do this tea is easy navigation yo.
Took to a heap, not the cheapest price.
cover too tight to put on mt Bell helmet.
Reliable store as always, products at the top, fast delivery, thank you
Perfecto
conforme
Everything ok
Not tried yet, but looks very good
Useful.