SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I thought it was better quality the helmet, it's still a good element
Excellent product quality, the light has different intensities and lights very well, very satisfied with the purchase and I will continue to purchase product s Rockbros, the bicycle tail light also works very well I
Nice helmet. Light, the front lamp perfectly illuminates the road, the battery lasts for 2 hours
Excellent helmet good materials, you can even Mount sports camera.
As seen on web site. Great
The front fan is only on the signal. Like lighting is weak.
All good
Good quality. the rear signal is mix if red an blue which is violating the police rule that none ca use red an blue flash lights.
The article seems to be correct. Now I would like to have my purchase invoice for the warranty because I can not find it on the site. Thank you very much
Super helmet, I’m very suttisfied. .
Excellent, good quality, meets expectations and fast shipping.
Excellent, exceeded expectations
Exceptional product. Worth it.
An excellent helmet, I order a second time as a gift, the helmet is light comfortable, the light and lighting are well helped at night, the light is bright, if you use only the color Delivery is very fast a little more than a week. I recommend the goods and the store.
A defect on the headset that was quickly solved
Product true to description. Fast shipping.
Super Helm
ok
Fast shipping, recommended
In principle, I am satisfied, however, the flashlight on the corner is not configured (as it is written in the description).
Genuine so good. Front led horse is a bright and stability Ms. beside this lovely back up led the Cyan's top. Tops you owe it to yourself. Double side.
Very well packed and protected. Received in Chile in South America, on only 13 s day since the day of purchase. Product as shown in advertising. Good quality and fine finishes are noted. Recharge fast lights. It fits very well and comfortably to the head. Light. Easy to operate lights. I think I will look and buy other products from this supplier. Front white light is very powerful and in addition to the two light intensities, it has a third that is blinking and additionally two positions to illuminate towards the front or more towards the floor
Шлем приходит в твердой коробке. У меня окружность головы 58 см. Все здорово и ещё есть место, регулировка замечательно работает. Все фонари моргают, у лобового регулируется угол наклона. Закажу ещё!
The visor is almost useless. There is no simple possibility to raise or lower on the move. You need to get up and mount or dismantle. A cap of medium quality. More toys with light, if anyone needs it. In my opinion, it is not worth this money.
Fine ultra luchtgewicht helmet rechargeable lamp with usb cable.
Works perfectly, top product I recommend if you make bike at night.
It's very good! Very good material! The color is a riko watermelon something like that.
Conforme
Very good !
Very good
It's perfect, I arrive in 5 days thanks to the store
Nice helmet, lights are quite bright.
It's a good halmet.
RECOMMEND COMPATIBLE WITH DESCRIPTION
Excellent product.
Comfortable and meets function signal, but the front light could be stronger.
Todo correcto. Talla y modelo
All well arrived within the estimated time limit to chile
I have a size 56cm. I've got space to the sides but not much from back to front. It fits though and it's as pictured.
muy correcta
satisfaire
Delivery to Moscow 10 days from Moscow 10 more days itovo 20 delivery
Article compliant, impeccable, delivery in a little more than a month...
It came to me in the days set and works perfectly, came with USB cable to connect it to a charger with USB or computer, very comfortable and practical
I arrive before the stipulated time, it's a pretty light helmet and you can accommodate it to the thickness of your head and even the headlamp and the warning lights on the sides and on the back illuminate very well. This quite happy with the arrival of this item, very good service at Mexico Quality post distributor and Mail Americas. Congratulations.
Very well packed is great, it looks good quality and arrived much earlier than expected even with its bolsito, small detail the color is like Orange more than red but it's the least I like the model very much recommended It
very good store, good products, quite fast delivery to the Finland.
fast shipping. my second order. great
Nice quality material, hope it will work long.
Cool and light, fit for a wide head. Is focus light through light moving this wajchy back-front. How hard press it Lampe can skew down-mount. Is convenient as rare Sie happens. Recommend