SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Conforme
Very good !
Very good
It's perfect, I arrive in 5 days thanks to the store
Nice helmet, lights are quite bright.
It's a good halmet.
RECOMMEND COMPATIBLE WITH DESCRIPTION
Excellent product.
Comfortable and meets function signal, but the front light could be stronger.
Todo correcto. Talla y modelo
All well arrived within the estimated time limit to chile
I have a size 56cm. I've got space to the sides but not much from back to front. It fits though and it's as pictured.
muy correcta
satisfaire
Delivery to Moscow 10 days from Moscow 10 more days itovo 20 delivery
Article compliant, impeccable, delivery in a little more than a month...
It came to me in the days set and works perfectly, came with USB cable to connect it to a charger with USB or computer, very comfortable and practical
I arrive before the stipulated time, it's a pretty light helmet and you can accommodate it to the thickness of your head and even the headlamp and the warning lights on the sides and on the back illuminate very well. This quite happy with the arrival of this item, very good service at Mexico Quality post distributor and Mail Americas. Congratulations.
Very well packed is great, it looks good quality and arrived much earlier than expected even with its bolsito, small detail the color is like Orange more than red but it's the least I like the model very much recommended It
very good store, good products, quite fast delivery to the Finland.
fast shipping. my second order. great
Nice quality material, hope it will work long.
Cool and light, fit for a wide head. Is focus light through light moving this wajchy back-front. How hard press it Lampe can skew down-mount. Is convenient as rare Sie happens. Recommend
thank you
good
goodgoodgood
The helmet is absolutely astonishing. The lights are very good.
Everything ok came fast and in perfect condition
As description price quality ok the board ..... touches see in time
Well received to do with time but not bad especially the light and the side LEDs
As I expected.
Very serious store. Very good quality product Thank you
Super helmet! Lanterns have several modes. On the head sits tightly. Signal diodes around the perimeter of the helmet, also bright. Everything is quality. The weight is light. Brand is good. Ordered from them and glasses, also super! Recommend.
Lighter helmet than I expected. Very powerful front light. The back and side not so much but they help. Perfect as a city helmet. Comfortable and quality fastening straps.
Good product. The helmet looks tough. The lights are powerful and work well, to be seen in the distance is ideal.
It's very good.
Spectacular! I love it and it seems of good quality, it weighs a little bit and the lights light up a lot. It's taken him almost 2 weeks out of time, I don't know what happened but he stayed at china customs for almost 3 weeks. I thought he was lost and I wrote to the store, who asked for patience, and the next day he came out in avion and arrived in Spain in 1 day. Certainly something happened but in the end I arrive that is the important thing. I would definitely buy again.
Kinda fragilino
Very comfortable and recommended. The lights a punch
It's fast וכפי described
Superb helmet!!!! Design well made with good materials! Huge autonomy in flashing mode super well I was really surprised by the distance of lighting for the lamp in front of the back top as easy to use! The clip d fastens and easy to use and very soft for the chin! I recommend this products without hesitation
Size adjustable, which is part of plastic is lined with about the threshold. Light light intensity is 2nd stage with adjustable and very light. Light with clear front back adjustable the lever is light range of adjustable stripes okay okay, angle adjustable.
Ipakuotas outlet, atejo laiku,iš pirmo žvilgsnio nuostabus, Geras IR kokybiškas.Dar neišbandžiau. pirmas įspūdis Geras. rekomenduoju.
Fast shipping. Good product. Good. Satisfaction
All is ok. Good quality and fast deivery. Thanks to the store.
Ultra fast delivery 13 days after purchase! Seems to be very good quality.
Cool helmet
Accurate description
Helmet is leciutki, capacitor and adjustable, A front light strong (you can also skew pin lamp, lest świeciła more under legs than to straight. Most convenient helmet, with what I had to deal with. Recommend.
Very happy with my product