SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the bag is excellent, waterproof material, the zipper is perfectly protected from leaks. I advise everyone, the goods for 5 +. here the delivery was pumped up, instead of the promised 10 days the goods went 24 days, instead of Russia from China. The track was not tracked, was listed and reflected at all the left track by another (not my) order, but the store replied to my emails. I advise the seller, a good seller.
It's excellent and in less than 20 days I was already at my house
Thank you, very good item!
Good product.
Excellent bag, good excellent store, quickly sent quickly, I advise everyone
Good workmanship. Goods consistent with the description
Prudo great quality, arrived within estabeilecido. Indicate the store and the brand.
Phone 6.5 'lies perfectly. The bag is dense. Sewn perfectly. There is a rain cape of bright yellow color.
Ecxelent product
Good bag. Recommend salesman and product
Straight cool bag
fine
good
excelente
Сумка супер
Looks very good. Thanks
I'm not happy (the previous bag was ZBS, this one is not like, if its lower part is slightly higher than such a game would not be. The lid at the opening rests on the steering wheel, put it to the seat, it rests on the stem, in general, such itself. I would already do a zipper on the side of the steering wheel to open to the side of the seat. And if you pull away from the wheel, there is not enough velcro to wrap around the cup. But the bottom Velcro cut off 15 cm, and on the front saved...
The bag is quality. it is sewn perfectly, the lock on the news is tight. I did not check in the case.
Anyone who thinks that rockbros will be qualitatively different from the same cheap analogs, I will say it is not. Do not see this!!!! Ordinary bag, it is better to take cheaper. I came quickly.
Fast delivery, cool bag. Everything is fine!
Fast delivery, the goods looks good
Produce faithful to the description, good quality materials... I recommend the store
All right, with the delivery, very good the bag, I like it very much.
The goods is according to the description
Bags Super!
Exactly in the same way
Items conform to description and photos Arrived in time
Looks and fit all the store description
TD bien
Thanks cool bag!!!!
, что сумка немного больше, но и так ок, под ключи, деньги, документы, телефон сгодится Есть вопрос к механизму открывания. Если сумка прижата к рулевой стойке - угол открытия будет маленький, верхняя часть просто упрется в нее
Super! Recommend, all according to the description, very good quality product.
I recommend, yakinin, Kanina, rosemir norms.
This product is very well made & I am happy with this item , would buy again from this store
Shipping think faster and cheaper
Smaller than I thought but is very well made.
as described
The bags are great. The only thing is the ZIPS are very tight and it's not so easy to open them while cykling.
Fast shipping. Barely 20 days to Spain. Everything is perfect. Recommended 100%
좋은 물건이네요. 가격도 만족스럽구요. 배송도 거리에 비해서 빠릅니다. 귀사의 번성을 빕니다.^^
Fast Delivery
Good deal. Short delivery time
Fast shipping satisfy
Produto top
The article is exactly what is indicated. He does his job. I 've tried it doing mountain descent and it's not moving from the site.
good
I like it. Plenty of Velcro straps to get a good fix to the bike frame. Quality looks very good. Just the right size including all tools and hand pump and leaves room for iPhone and wallet. Very happy thanks. About a month for delivery to Australia.
Received within 3 days
Good size not big not small perfect.
Price contrast your spare battery perfect for cold