SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Glasses fire sit well tightly and do not press .. Through the glass can be seen on 5 + do not fog divorce no .. Ball of glass on-4.5 .. I see everything perfectly.)
Came quickly I order for the third time. Children are very satisfied with glasses, in the water visibility is good and water is not allowed. I recommend. Could be and 10 stars would put
My order was for pink. I received Silver. But otherwise everything was OK.
It took 50 days to Moscow. In fact, mirror glasses, in the photo it was not visible this. Glasses water does not pass but in the water is not enough to see (very muddy).
Quality is excellent
item is good. visibility is little bit dark. and its visible green color. Finlay it good
Delivery is $ So jam but cost very good single buy more scheduled
Perfectly sat on a large face, unlike gray, bought earlier. They look great. I recommend.
Very good! You can see perfectly, comfortable, sit perfectly
The goods did not come, the money was returned
Very cool glasses
Corresponds to the description. Very small delivery time.
Pleasantly surprised, the glasses surpassed my expectations! Beautiful, high-quality, diopters coincide with the declared.
Really cool glasses, I bought myself already Third: one in the pool, one on the sea, one on travel. Delivery on time. I recommend to everyone. Good luck to the store.
The glasses are cool, comfortable, well fixed and fastened, even have earplugs. Really with diopters, on land you see clearly, diopters correspond. But in the water for some reason, the image immediately "floats", as if on the contrary the vision is deteriorating. Tried to use many times, but it was not possible to adapt. And floating with a conventional mask. I don't know why. Maybe it is necessary to take stronger diopter
Really Super
Good glasses, look solid, I recommend, forgot to take a photo
Glasses came in 55 days very nice I could not try but beautiful. Good quality 2 bought 15 TL tax
The goods never came. Opened the dispute the money was returned.
Shipping to slow
Very good! Do not sweat and water does not pass. I recommend!
A+
Thank you. Glasses good
I buy the second time, the first washed off the wave in Sri Lanka (it was my fault-I raised them on my forehead and got my back to the big wave). In the water nothing can be seen, only from salt water. When moving into the air diopters help well. plugs in the ears for small hearing moves.
In the package were glasses and a cover made of soft fabric. It can be seen well, on the face sit tight.
In addition to a long delivery, there is nothing to complain about... I ordered glasses with diopters-4.5 and honestly did not believe that they would send. But! Oh, miracle! Glasses are soft and pleasant when dressing and that an important moment came up in sight... for delivery 3 .. Behind the glasses themselves hard 5
Took on a child of 13 years with diopters-4,5, sat well. Adjustable on the head. The connection on the nose is convenient. Went very long, but eventually came)))
Super-great glasses. Finally I see in the pool. I will order more. thanks to the store
Very good.
Excellent goods and store
Good
I am sorry to open disputer Sir! Today I have received my order almost after 3 months.
Voofeel glasses class, quickly, well, qualitatively, store 5 +
Sent 12,11, 19, received in the Rostov region 6,12, 19. Glasses are whole and comfortable. I like everything Thank you!
Ok
Glasses are very good and small dark kokras will go for the summer
A very long walk to Moscow, 3,5 months
Nice Quality , very satisfied!
I did not try it but it agreed to the picture and arrived intact and its price is excellent thanks to the store, asked for the second time
Very good product. Reached that fast.
I sell goods to my uncle.
I already buy third glasses. Water does not fall, I use plugs constantly, do not sweat for at least 6 months when using 3 times a week.
Unfortunately due to the fault of Mail did not receive the goods, the store quickly returned the money
Glasses
Great glasses. Diopters coincided. Thank you!
Good glasses, for minus 2 ordered, clearly visible
The product is fantastic, but the shipping process took almost 3 months, I almost forgot I even bought them
Great glasses. The store put a gift case for glasses. Thank you.
Great glasses. Do not leak, does not fog. Already ordered 4 pieces
My wife is happy, she said that everything was visible in these glasses.