SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Товар пришел, все целое. На вид отличные. Ещё не испытали. Купили на море. Продавца рекомендую.
Quality at altitude, did not even expect to be honest. We have to check the case. I'll add a tip.
I ordered on-3 diopters, I can see well. The store long sent the order, but the track was fully tracked, the order received in a month, which for Hmao is very good. I recommend to buy.
The store pulled the time for two weeks and did not send the order. The money was returned automatically.
Excellent swimming glasses. The visibility is great. I am going to buy another one soon.
Excellent stylish and practical glasses with diopters.
очки крутые, брала для мужа, но закажу и себе такие
Corresponds to the description
очки на вид обычные, но мой сын остался очень доволен, т.к. теперь будет видеть в бассейне
Thank you. Glasses are super. Shipping fast. Seller recommend.
The second time I order, unlike the first time, this time I did not put a pouch for glasses
Excellent glasses
The goods are satisfied .. they look quality.
Отличные очки, спасибо продавцу
I don't have to try it. I know good pool glasses.
Great glasses. The store is good.
с очками пролетел мне с нормальным зрением они не нужны. А так на вид все супер.
Glasses look quality, diopters correspond. Earplugs are funny, I'll probably cut it off.
The product corresponds to the description. I did not communicate with the store. The goods were sent immediately, came within three weeks. Track tracked. Glasses came in the navel.
Order is not shipped
Order has not arrived. Was canceled during delivery.
The store did not send the order, the money quickly returned
I do not know what happened, but the store canceled the order and returned the money immediately, I did not even intend to send it.
Очки отличные. Прибыли быстро. Диоптрии позволяют видеть хорошо. На переносице не регулируются. Хорошо сидят на широком лице.
Water gets inside after all
Ordered some black (with diopters) Other Gray (ordinary glasses). All the same colors came-black. The store wrote .. Silent.
Really liked, thank you!
Great thing.
Thanks to the store. I recommend.
Send correct myopia degree. Wait about 3/4 weeks. The Goggle quality good. Color correct.
Excellent quality. Диоптрии-2-соответствуют declared. I recommend to buy.
very good as seen on picture
31 days to 26 region track Ru *** HK tracked all the way points I really liked not sweat that what you need is a huge thank you to the store and the store of success to you in business and great sales!!!!! You are the best!!!!!
The store is good. It came quickly. The goods are According. Neat with spraying. Small dust on the tile spraying. There are no complaints to the seller.
Unfortunately, the glasses came broken. But the store sent the goods very quickly. Opened the dispute, immediately accepted it and returned the money. And so the glasses are good, for a boy a little too big.
Very satisfied, quality made, perfectly visible
Delivery is not fast, but the glasses are very good, the specified diopters are suitable. For such money is excellent.
Havent used them yet as delivered after 2 months due to cvoid logistic issues . Supplier remained honest and transparent even offered full refund in btw.... Recommended.
Great product and very fast
очки классные,удобные пришли без чехла ,буду пробовать
Good product. But they delivered it to a wrong adress and person, and didn't help me at all. I had to solve the problem on my own and waste my time in searching for the wrong shipment. Very bad store. Aliexpress did not helped at all in this case neither.
Excellent quality
I'm buying second. The first with a car, for yourself. Floated in the pool for 6 months. No leaking. They don't sweat. I put on a dry face and do not take off all the activities. The second bought his son. He really liked mine. The glasses are darkened. Delivery and packing all OK. Good Goods.
Спасибо! Очки пришли в Иркутск очень быстро! Трек отслеживался. Качественные, с резиновыми затычками для ушей. Очень довольны покупкой
There is no cover.
Looks and feels nice.
I recommend the store, the contact comes out quickly, everything suits.
excellent!
Excellent store, excellent glasses, tightly sticks, do not press. There are doubts that the earplugs will keep water, it's painful to thin.
Earplugs separately, glasses separately. Looks like a completely different model at all. The quality of the glasses is good, but it was bought because of the model. The store does not contact.