SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine
Delivery to Moscow month. Track is not tracked. The color is slightly different.
Perfect. As it was in the publication. In 20 days I arrive in Spain
ok, thanks
The bag, as in the description, is sewn qualitatively, there are no smells. Cat to put in a bag until it turned out, refuses))
It took a very long time. I'm almost desperate. But it's not the fault of the producer but the Mail. The bag is good, odorless and protruding threads. The dog hasn't been put in it yet. Daughter at Santa Claus ordered. So as soon as we give a review I will add.
Very good; thank you!
My carzou make in perfect
Super! The order came for 20 days, very good carrying, for the owner comfortable straps, for my Chihuahua 2.7 kg is ideal in size, I still put a fur bag inside for the winter, because. I have a dog merzlyachka, thanks to the store, very good quality and delivery on time. I advise!
Bag cool
I tried it to see that my 7,5kg dog size L was doing well and so it's. He's doing just fine, but it doesn't look like he's uncomfortable. We still have to try it on long walks. But it seems to be going well.
Pesik was surprised. That sat in it
The bag reached Peter in 2 weeks. We have a Metis meinkuna cat with an ordinary cat. It is slightly more than ordinary domestic cats, the size L approached us. Track number tracked.
Very small in size, only for very small dogs. Mine weighs 6 kilos and it doesn't fit.
Corresponds to the size, for Russian Toya, weighing 1.700 perfectly fit the size s.
Very good quality, fast shiping, fits perfect for 3kg maltes.
Slightly big on YORKA weighing about 3,5kg but very cool and little dog very them polubił. Kupiłam also size smaller and is ciut too tight. IN both strap is for me a little long and missing opportunities more regulation. Although it is I am satisfied with your purchase.
Good bag. Dog is happy)
The handle is very long and not adjustable this minus. Here I have already shortened myself
The bag is super all in the description and in the photo. for the yeorka puppy took S and then bolshevata. sending and delivery fast two weeks. I recommend
Thank you, great, good bag
SUPER!!!
All the rules.
Good quality, very comfortable a little big for a happy toy
Bag very cool hot polecamMega expresowa shipment
Medite
The goods arrived for 2 weeks in St. Petersburg. the bag took L for 5 kg Chinese crested. Ideally sat in it.
Received a carry, reached St. Petersburg for 3 weeks. The quality is excellent, all the seams are neat, there is no smell, the dog fit well in size S (toy terrier). Thank you very much to the store. I recommend!
The goods were sent immediately. For such money, the quality is chic. The dog levretka weighing 6.5 kg is perfectly placed in the bag. So I recommend!
The bag is very good, the dog likes to sit in it. I took the smallest for a toychik weighing 2 kg. I did not communicate with the store. I recommend.
The bag is excellent, there is no smell, the threads do not stick out everything is done neatly. Delivery is fast.
Excellent carrying. I recommend.
Everyone liked the bag. The store sent the parcel almost immediately, but the delivery to the territory of the Russian Federation took more than a month. It's a long time for me. Although I bought before all sales. The most important thing that we got.
It came quickly. In size approached
Excellent bag, fast delivery. For Spitz 3 kg came up perfectly.
To Moscow the bag went for a month, the quality is good, the dog did not want to climb, but pushed)) that 3 kg, it is quite convenient for her, but it can jump out, it is necessary to fix and fasten, on the shoulder the bag is excellent, wide belt, very comfortable!,
Uncomfortable
The order was sent quickly, the parcel was tracked. The bag is good, but I was mistaken with the size, it was necessary to take less, it is not convenient for a long handle, it will have to come up with something to make it shorter. From the bag there was a smell that in a day disappeared.
Great item.
Super! Although I thought the area that adjusts the height would be longer so I could decrease it. From rest, excellent. For the price is recommended.
For Chihuahua 2 kg ordered size C. The size approached, but I do not like that the belt is not adjustable. On my height, the bag hangs almost somewhere between the legs. And it seems to the dog is not very comfortable to sit in it.
Quality is good, one minus small belt adjustment, store advise.
Normal quality, for a 1.5 kg sneeze, is quite suitable.
Fine bag, the wide straps provide a good wearing comfort. My dog of 7 kg fits there well in.
Okay, but it's really hard for me to get the bitch in.
Product description accurate, the quality is excellent. I recommend.
Bag made of poor quality material. The seams are stitched badly. Near the lightning already spread along the seam. Also not very convenient that the handle is not adjustable in length. In the photo the color is gray with blue, in fact came Green with blue. A very strange combination, but this is a trifle, compared to all other shortcomings.
The store sent the goods very quickly. The bag came to Novosibirsk in just 5 days from the moment of order. Further already just lay at the customs 2 weeks (but this is already a problem of our post of Russia, there are no complaints to the seller and delivery). Track tracked. Quality for such money is not bad. Stitched everything qualitatively, firmly, reliably. The quality of the fabric is questionable, there is a suggestion that it will spread quickly. But then the price-quality ratio is quite real. The color is different from the picture. Ordered black and yellow. Black is not at all black, rather dark green. And the yellow is not as bright as the picture. Size L for amertoi 4,5 kg is too big. You could take a smaller size. The only negative is the inability to adjust the length of the strap. I'm gonna come up with her. In general, the quality of the goods and the seller is satisfied.
Suitable for a cat or a very small dog (my Tulear cotton is too big)
Everything is super. Took L, but for our Chihuahua big.