SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast shipping, the bag is like in the picture is very good, I took him for me I rkshire, inside he comes to tie the doggie to the harness, to be subject Uy happy with product and delivery
Everything is fine. I took L for a toychik 3.5 kg, for the winter, you can wrap the dog in a warm blanket and walk...
The bag, as in the description, is sewn qualitatively, there are no smells. Cat to put in a bag until it turned out, refuses))
It took a very long time. I'm almost desperate. But it's not the fault of the producer but the Mail. The bag is good, odorless and protruding threads. The dog hasn't been put in it yet. Daughter at Santa Claus ordered. So as soon as we give a review I will add.
Very good; thank you!
Good quality, no smell. Unfortunately, our pet did not fit in size (they took for a cat-ESCA is not enough).
The goods came with marriage, not stitched part of the zipper
Good bag. so 1,5 kg is normal
The product corresponds to the description. Excellent quality. Fast shipping. Seller recommend
tres jolie
My carzou make in perfect
Fast shipping! The bag is made perfectly! For a Russian Toya weighing 3 kg took the size L. A bit too big, but he likes, does not want to get out!
Super! The order came for 20 days, very good carrying, for the owner comfortable straps, for my Chihuahua 2.7 kg is ideal in size, I still put a fur bag inside for the winter, because. I have a dog merzlyachka, thanks to the store, very good quality and delivery on time. I advise!
Very fast shipping, 10 days
Bag cool
super ..
Très bien
I tried it to see that my 7,5kg dog size L was doing well and so it's. He's doing just fine, but it doesn't look like he's uncomfortable. We still have to try it on long walks. But it seems to be going well.
Very low is the bag itself, with the jacket will be slightly higher, but not so. In general, the quality is good, but for this minus, because. Adjust above is not possible. For Chihuahua weighing 2 kg, even a little more bag, but better more.
Pesik was surprised. That sat in it
Good bag, comfortable to wear, dog like. Sewn neatly. Where the mesh is lining.
Norms
The color is slightly different. On gray green
The bag reached Peter in 2 weeks. We have a Metis meinkuna cat with an ordinary cat. It is slightly more than ordinary domestic cats, the size L approached us. Track number tracked.
Exactly a month to the Moscow region
Very small in size, only for very small dogs. Mine weighs 6 kilos and it doesn't fit.
Cool, but in the summer the dog will be hot)))
Bought L for mini York. The bag is large. You can hold 2 dogs) the quality is super. Recommend!!!!
Quality thing
Corresponds to the size, for Russian Toya, weighing 1.700 perfectly fit the size s.
Very good quality, fast shiping, fits perfect for 3kg maltes.
Slightly big on YORKA weighing about 3,5kg but very cool and little dog very them polubił. Kupiłam also size smaller and is ciut too tight. IN both strap is for me a little long and missing opportunities more regulation. Although it is I am satisfied with your purchase.
Good carrying
Good bag. Dog is happy)
Size L for York weighing 2,4 kg large, but nothing is added, you can put a litter. Delivery is very long for more than 2 months in Kiev.
In general, not bad, but came a little torn on the seam.
Not a bad bag. For Maltese weighing 4.8 kg. Size L back to back. The belt is really long, but it is more a Plus than a minus, because it is easier to sew excess than to increase the missing volume. And I liked the store: because. The parcel went well sooo long, thought that it was already lost, so the seller promised to send the bag again. But the parcel still came :)
Bag superrr. The truth is my cat does not want to sit in it.
Just well done!!! For 12 days the parcel came... quality at altitude!!! Seller recommend!!!
Super fast shipping to Spain 11 days, well packed, all shipping data are correttos. The travel bag for my little dog is fine, it has good finishes and is equal to the way the store describes it and is seen in the photos. I 've ordered the size L for my 5,100 pound dog, actual carving as described by the seller, I asked for a bigger size to put a blanket in it. I recommend the purchase of the item and the seller.
Comfortable, dog weighing 5 kg like
Thank you all well
I order the second) all super! Thank You
The handle is very long and not adjustable this minus. Here I have already shortened myself
Amazing quality. Resting so good on the shoulder, which is great for carrying a dog. Not painful like others. Color exact like picture. Perfect for medium/small dog. Even when little puppy, you can stuff a blanket in there and extra small dogs will fit. Love it!
The same like the photo, good quality
The bag is super all in the description and in the photo. for the yeorka puppy took S and then bolshevata. sending and delivery fast two weeks. I recommend
As described, it's taken a long time, and my pet doesn't fit in the bag.
Thank you, great, good bag
The bag is cool! The cat grumbled and even wanted to sleep. Color generally bomb! There is even a fastening to the collar inside. Thank you store!