SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks! Fast and nice product!
Очень хорошее качество. Но... Брала 45 размер. У мужа 44. Оказались малы.
Very nice shoes
Fujn in use.
I order 5 pairs of size 39 but only received 3 pairs
I order 3 pairs of size 42 but only received 2 pairs
I order 2 pairs of size 45 but received 3 pairs, please check my orders, other sizes also not coming in correct quantities.
Only this pair of Tai Chi shoes is broken, can you replace one, I can't sell this one to other people.
great thanks a lot.
A little slow shipping, but very concerned the store, thank you very much. I arrive in perfect condition. I recommend to the seller, he always answered my questions. Thank you.
very accurate. Good product
Perfect fit! Very comfortable, chic!
Great shoes!
Good
It's okay. The volume of the foot is even too big. In length correspond
Very good exact size. I took 42 instead of 43, but like that size just I will take 43 which is my usual size. Very good shop
ok
Excellent shoes very comfortable to train Happy with the purchase
Corresponds well to the description. Size a little big. I chose a 38 that corresponds to 38,5.
Small! I'm tired of playing this game with a Chinese centimeter. They write one, comes the dowry.
wide fitting
Excellent quality. Product as described and delivered within expected time-frame.
The quality is fine, the size is not okay. The delivery is fast, in 2 weeks in Netherlands. My ladies size is 41. I have a narrow, long foot. These shoes are very wide and very short. I'm sitting with my toes against the edge to it. So, this shoes are only suitable if you a wide foot have and then you need them one size bigger take than you normally would. In English: Quality is okay! But… The size is not okay. They are very short and very broad. They don't fit when your feet are small. The shoes are too short in lenght, you should take a size bigger than your normal size is in Europe.
Excellent. Good quality and accurate fit. Recommended.
Is smaller compared to European sizes
Love the shoes great for training in very comfortable.
Some problem with size. My number's a 42, i ordered a 43 and we'll still see if they come in or not.
Excellent. Although unboxed, was delivered safely within expected timeframe. Great fit and comfortable.
I'm very satisfied
All ok
Thank you, Very fast delivery. Nice shoes, unfortunately a bit too wide.
Wonderful communication and customer service