SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery a little more than two weeks to st. petersburg. Quality is good. For a child of 4 years, gloves size xs are slightly large, but he is very pleased! Seller recommend!
Very good Seller, I can only recommend
very nice
thank you
Good quality
Thank you very much everything is fine
Came very quickly, I definitely recommend!
Great, everything perfect
Delivery is very fast, the product corresponds to the description, there is a small smell, but not critical, the store recommend.
With the size a little wrong I
Item normal but big size returned money
Gloves quality. Size s seven-year-old child is too small. Thanks to the store. Recommend
quality looks ok..fast delivery
It came to me sooner than expected, it's like the picture I measured my hand and the size is perfect
Gloves were great! Palm width 8 cm. Took the size S. there is a sharp smell. Sewing is normal.
to hard for my gym but ok quality I guess
The goods were received, thanks to the store, took the nephew. I think it will
The parcel was ordered on 08.08.19, received 24.08.19. Packaging is intact, gloves without visible defects, without protruding threads, but there is a smell (either rubber or leather, and did not understand). Gloves came up, but on a thin bone for fixing, the length of the velcro is not enough. I ordered l based on customer reviews.
On hand sit tight
Fast delivery quality norms., but the post of russia 2 with a minus for such work learn from the chinese lazy.
Her love is sweet
Quality = price corresponds
Normalito
Excellent product very good quality
Good product
Suitable only for pear work.
Poor quality
product as described
Delivery very fast thanks all good item for five
The big finger squeezes
Arrived quickly, it look okay I didn’t use it yet
ok
Address changed, but came to the post office, where usually comes.
Size M slightly smaller on take more
Very accurate nice quality shipping fast tree weeks to me
Exact description, as described by the store
Good quality corresponds to the description
Gloves are comfortable, corresponds to the size. Thank you. Track tracking.
Sent quickly, in russia did not go very quickly, corresponds to the description, i recommend the store!
Perch norms
Fast shipping. There is a small smell. For a child of 12 years sat perfectly.
The goods are good, the quality is also not bad, we will check the time and training, in karpinsk came in 2 weeks. Seller recommend!
tovar prishel s nebolshoj zaderzhkoj. kacestvo ne plohoje! na dele ne proboval, no na ruke sidit udobno.
not as padded in the knuckles as I thought but for the price fantastic
Great for training martial arts.
Thin.
Quality standards. You can take it.
Delivery very quickly to the Irkutsk region came all super but not leather
The product is excellent, came quickly, the product was tracked, I recommend the store.
All is well, delivery of medium speed, the goods fully match