SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The puzzle is cool, at first I did not quite understand how to disassemble (one element was, as glued) I had to ask my husband to help disconnect the element... I recommend
We'll have fun I think very nice wood
skomplikowana dobra
nothing
Viskas atitinka aprašymą.
Very small, I thought he would be larger.
Very fast delivery, thank you.
Very good
Ok
Super puzzle!
A good head breaker
super
Affordable
difficult and there is no description how to build it back.
Danke
Interesting toy. Wood is more pleasant than plastic
3D wooden puzzle, it is small but has many pieces and is entertaining.
cool
Hard
Shipping fast. Thank you
EXCELENTE
Solid wood, good size, well packed. We just need to figure it out.
Good quality.
Quality is not very.
good game
Some pieces that should be the same, are a little different than when you assemble it again it seems not to fit but are in the original position. But for its price it's pretty good.
The shipment arrived very fast. I haven't opened it because it's for a gift, but the quality looks good. I'm happy with the purchase. I recommend this store.
The ball was very small-it fits in the palm of your hand. I thought it would be bigger. Looks dark and not sanded.
Fun puzzle, thanks!
Excellent!
ممتازه جدا
Recibido en buen estado
One outer piece was not glued enough, so it broke. Fixed it myself with some wood glue.
good
Madera de baja calidad. Tiene astillas, se ha de manipular con cuidado pero para entretenerse un rayo no está mal.
The puzzle came for 1,5 months, the goods are satisfied, disassembled, yet could not collect)
It arrived in 17 days. Well protected product. Recommended 100%
прикольный шарик,Только собрать не могу.
For the price its ok. Fast shipping
Fast delivery, 6 goods from different stores delivered in one big package, which is convenient. I liked the puzzle, I immediately did not even understand how to disassemble it)))
ок
The puzzle is not bad, but could put instruction on collection, as it is done everywhere.
I thought that it would be more until I opened it, a gift
Cool puzzle, the child is 13 years old for an hour
Very cool, good puzzle
I was hoping it would be bigger, it has a diameter of 6 cm.
Received in 15 days, seems good quality
Thank you beautiful object, soft to the touch
Nice, hard to solve. I like it.
Quality at 4