SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very happy with the backpack!! Came fast. Good material and still came raincoat!!! I recommend!! Thank you!!!
хороший рюкзак, проверка еще впереди, но несколько дней трек не менялся
Very fast delivery, the courier brought home! Backpack of good quality, very roomy, does not smell like anything, many compartments! I really liked it! Recommend
A good backpack, but the belt is sewn not at the very bottom as in the photos in the description, but 5 cm above. As a result, it is located at the level of the rib. On the advice of one of the buyers opened a dispute for the return of goods and money. Such a decision was approved, and also offered a second option for compensation of 414 rubles. Since the return of the goods would be at my expense, agreed to compensation. From the waist belt will have to, apparently, refuse. The rest of the backpack looks good.
It's fine. Quickly collected. Quickly came. You can safely take.
First time a purchase My comes home. Recommend the product! The material looks quality, despite the couplings backpack look weak and not be a good weight distribution backpack hip. Worth the price.
Normal backpack. Light and roomy. However, I did not understand why the lower pocket has such a large lining that you can completely pull out.
Very well packed. It looks good. I am happy with the product Thank you to the store. Transport quite fast. I didn't even need to talk to the seller
Чудовiy backpack, sew yakysno. It's a small nuance with a lace, tighten the neck, bring Miley Bo to the chase, and so on to the floor. Well, and 60 years old zanato optimistic, in fact, 50-52 times.
An excellent backpack for this money, quality seams and material. Many belts and departments. You can take it.
Looks good quality for the price. Now to see in duration.
excellent bag for hiking and camping. 10/10 would buy again
Nice bag for unambitious tourists
The backpack is cool, at a height of 164, a girl weighing 55 wash of norms, was afraid that it would be large, but went well. You can adjust the volume in the backpack, the straps are pulled from both the bottom and the top, it is very convenient, the back is as close as possible, it is comfortable to wear, I'm delighted. Everything you need for a 2-3 day trip, everything will fit. When used, I will add a photo review. I recommend to the packing 100%. Such a backpack in decatlon costs a lot more expensive and its functionality is less. I'm very glad, an excellent investment))
I looked at a similar backpack at REI yesterday and it was $200. connotatively, this backpack has everything for a fraction of the price. one issue though is the side zippers have started to malfunction already.
Arrived very fast, with 17 days was already in my address.
Delivered to Odessa region in three weeks. I will appreciate this backpack on a solid four out of five points. Sufficiently roomy, a double tent, a sleeping bag, dishes and a full set of things per person, I.E. All you need for a hike. So far, everything suits. After the hike I will add!
The backpack is not bad, for one-two-day exits will do. It is a pity, very few external pockets, on the other hand, a bunch of opportunities to pull the tent/mat/water bottle with special belts.
Nice backpack! I'm glad that I chose this color. The fabric is durable, the seams are dipped and weighs little. I think for hiking on two, three days is great. But, there is a small minus. Straps for fastening a sleeping bag, foam, short, I would like to be longer.
Goods quality is excellent
super fast. and its top!!!
Рюкзак хороший всё понравилось, доставка быстрая ! Всем советую !!! Спасибо продавцу я
Good product, light and comfortable. Much more effective than decathlon bags that are worth double.
рюкзак качественный, сшито все на совесть. спинка без жесткой вставки, лямки мягкие
The color, of course, is beautiful, only bright green, not muffled as in the photo. An amateur. The only problem is that you choose one, but you get what you get...
It came quickly, packed normally, with the store did not communicate for not need. I recommend both the seller and the goods.
The product is low quality, zipper bad, bad. Has weight transfer System No. Is a backpack very simple.
Perfecto
порадовал за свои деньги, в комплекте шла накидка от дождя
Great product, exceeded my expectations, do tracks years and she did not let me.
Отличный товар за свою цену. Пошит качественно, многофункционален. В целом не такой большой, когда пустой. Можно использовать и в легких походах на сутки!
The article complies with its description, it was delivered quickly and in good condition. Have in time if it is resistant. Thank you
рюкзак отличный,хожу с ним на рыбалку.все что надо влезает и вещи теплые и удочку сбоку можно вставить и стул складной ,маленьких кормашков бы побольше)но это придирки)
Good DMS
Very satisfied with my purchase
Product description is not massiamo conforms to the material but for what I need, personally I think if made hiking heavy and very often or things like that I think you need to take a backpack other quality. Nevertheless I am satisfied
ótima qualidade. demorou um pouco a chegar, por conta dos correios do Brasil. Fui taxada em 100,00.
Bought in 18/06 and arrived 30/06!! Really fast delivery, lovely, in perfect condition, much better than expected, highly recommend
Like advertising! Very good, comfortable! Let the Tests, took 13 days very fast
Cheap and good...a bit smelly, but no problem.
Arrived very quickly and was not Charge! Great quality and spacious, recommend.
It took a while to get, but not taxed. Backpack great sturdy and spacious! Recommend.
Real light and lots extra on the outside
Super fast shipping. Well packaged. Material conforms to the description. Value for money very interesting.
Corresponds to the description I recommend!)
La he comprado para niña de 10 años, le va genial. Me ha encantado la mochila, es resistente, trae muchos departamentos. Recomendable. Rapidez del producto, ha tardado poco
Looks like it's okay. We'll have to try it.
The goods were sent back, for I did not know that he would expect me at another point of self-delivery. The money was returned, but I was resented by the fact that the store in the dispute offered as a decision to "not to return money", provided that the goods were sent back to the Thanks to the intervention of AliExpress, I received the money back.
Well worth the price.
The best came to Yakutsk for a week and a half! Many thanks to the store