SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool cane for ponts. The tube is about 1,5mm thick. It is difficult to twist, you need to seal the thread. Approached the height of 185, though, with long hands.
very good
Great quality product
Great Cane
It's just like it shows in the photo, very beautiful and well done... very fast shipping
Sturdy, with a good weight to it. This is perfect for my height (I'm 6 foot). I imagine it wouldn't be the right height for someone much shorter than me. Handle feels good in the hand. the metal is less shiny than in the images suggest, more of a burnished look than chrome, but this is not an issue with me at all. It took awhile to ship, but that was to be expected considering it was an overseas order.
Cane in 3 parts. As long as I need it daily to walk, it was necessary to make two small welds between the elements that, after a certain time of walking, tend to loosen a little. Great product and great look.
Recommend! Super!
Very nice arrived in 8 days all right, thanks
I like it a lot but I should have something to make it taller or lower.
Заказ пришел за 10 дней. Трость красивая, все сделано аккуратно. По моей просьбе продавец обрезал ее до нужного мне размера. Упаковка надежная, и хотя коробка была все помятая, никаких повреждений на трости нет, потому, что внутри для жесткости положен пенопласт. Каждая часть уложена в свой пакет и обернута пупырчатой пленкой. Продавцу спасибо. Рекомендую.
Weight loss and sturdy to probably nicer materials iron like bicycle light weight is almost same day so big problem schedule also is no dish
The husband is happy, only need to change the length, the height of 182 is great
Exact description, good quality, great store, very fast delivery, perfect for use I will give you, a ten, one hundred recommended!
Thank You! It's really strong and heavy. Nice decoration! I really like it.
Shipping time is also very fast, the picture size length even if you are the very accurate and well during use.
That's right, the store is the best. Looks great
Размер не регулируется , нужно обязательно предварительно выяснить , можно от купить определенный размер
Excellent quality! Very beautiful and elegant cane. Recommend!
Excellent quality at a great price. Very impressed how well made it is! Very sturdy.
It's very fast wrapped good!! Quality madly my father התעלף on it!! Thanks to the store kindly!!
Все отлично !!! Муж в восторге !!!Магазин рекомендую !!! доставка быстрая !!!
Beautiful. It's very heavy, but it's firm and supportive. I love it.
+++++
Fantastic
Nice sturdy cane that you can use in everyday life
Very nice cane, well finished, I recommend
Thanks a lot. really amazing Service and quality product.
Very nice and good material
It looks good. It feels as good metal and steel feels soundly. It was well packed. The delivery was quickly.
Thank you))) very satisfied with the purchase
As described
Got in time.
The foot is signed to its height. Connections to suck on the FOM tape .. Then, quite a strong cane! for the hand-not much is not convenient, but it's a matter of habit .. In general, satisfied, and kind-vintage!)))
Fire quality
good
Exactly like the pic
The cane is beautiful, its value justifies for a hundred times. Came in two weeks. Quality of materials at altitude. The only thing it is more decorative than the support. If you need a cane for the support consider other options
Delivered in 9 days. The quality is excellent. The store made the length on the order, for which thank you. I recommend this seller. Good luck in business.
Super fast shipment and delivery. Elegant and brutal at the same time. In reality, it looks better and more solid than in the photos. I can't imagine how it can be broken. On my height 183 came up perfectly. If there is a photo in full growth, I will complement the review. P.S. After all, in the mail the box was broken specifically-to see, something very heavy dropped. If there was another product-probably would have opened.
Came quickly, the packing of the momyat but it's not a crystal, long NT and it's prompt if not a handwork
Perfect, thanks !
A very high-quality cane, looks fabulous . It was the fastest shipments I ever received .
Under experience if practical or not .... But its shape is once sweet and Kiwi
Thank you very much! great product, good quality! Recommend!
Very beautiful walking stick fits perfectly. Thanks for the speedy completion and delivery.
The cane came to Mo in two weeks. A cane of good quality, disassembled (untwisted in the middle and stranded, too, twists). That is, it is possible to simply buy separately what you like and twist. On height 185 cm cane just right. In general, I recommend the product, especially in Russia the same canes are more expensive.
Not zapowiedziana so fast delivery as aliexpres ,,,,
Gorgeous perfect size for great
fast and safe delivery great product on a nice price all and all a nice burgain thnx guyz...