SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got in time.
The foot is signed to its height. Connections to suck on the FOM tape .. Then, quite a strong cane! for the hand-not much is not convenient, but it's a matter of habit .. In general, satisfied, and kind-vintage!)))
Fire quality
good
Exactly like the pic
The cane is beautiful, its value justifies for a hundred times. Came in two weeks. Quality of materials at altitude. The only thing it is more decorative than the support. If you need a cane for the support consider other options
Delivered in 9 days. The quality is excellent. The store made the length on the order, for which thank you. I recommend this seller. Good luck in business.
Super fast shipment and delivery. Elegant and brutal at the same time. In reality, it looks better and more solid than in the photos. I can't imagine how it can be broken. On my height 183 came up perfectly. If there is a photo in full growth, I will complement the review. P.S. After all, in the mail the box was broken specifically-to see, something very heavy dropped. If there was another product-probably would have opened.
Came quickly, the packing of the momyat but it's not a crystal, long NT and it's prompt if not a handwork
Perfect, thanks !
A very high-quality cane, looks fabulous . It was the fastest shipments I ever received .
Under experience if practical or not .... But its shape is once sweet and Kiwi
Thank you very much! great product, good quality! Recommend!
Very beautiful walking stick fits perfectly. Thanks for the speedy completion and delivery.
The cane came to Mo in two weeks. A cane of good quality, disassembled (untwisted in the middle and stranded, too, twists). That is, it is possible to simply buy separately what you like and twist. On height 185 cm cane just right. In general, I recommend the product, especially in Russia the same canes are more expensive.
Not zapowiedziana so fast delivery as aliexpres ,,,,
Gorgeous perfect size for great
fast and safe delivery great product on a nice price all and all a nice burgain thnx guyz...
ok
Chic cane. Looks at 20 of 10. delivery 2 weeks to Moscow. No Lufta. On the growth of 186 is too big...
все чётко
Très bien
So beautiful but one hook was missing, so can't use one of them
Very solid walking stick that is great value for money.
The goods received everything as in the description, the cane is excellent, thank you
Perfect, quitter and great for the function.
Slightly higher. Very good looks. Heavy. I did not notice that the store offers the opportunity to adjust measure. In my case I have something high. Intentare adaptarlo.
shipping a bit slow, but the quality is very good heavy,strong material
Its pretty long. And iam 170 cm.
Very good product. Nice quality. Not the best in terms of resistance, but pretty good.
Badly glued, Luft and not even cane in the end. glue good glue and will be normal.
All Super, full compliance, cane charm
Cane received quickly. Conform to the description. It is my second cane and always as perfect, I recommend the store
The cane is good, but it shakes!
Everything is fine
Unfortunately, the product did not come, had to open a dispute, the store did not answer, must refund the money
It's come super fast, it's not dimmable, but it's okay
Super !
super
Not an orthopedic cane. That is, you can walk with it as an accessory, you can rely on, but not convenient.
Exquisite shape and solid material
The cane is just fine. Came well packed. Thank you very much
Lovely walking stick. He is at least long enough for me with my 1m85. Still Watch equally how I the tip cap at the bottom there af can get to the stick to shorten.
Cool
Be careful, this cane is decorative. If you need a walking stick, then this is not the best choice.
Very good and compliant
I have a large palm, keep the handle uncomfortable.
The cane is very beautiful and comfortable, but it is worth knowing that it is decorative. You can walk with her, but do not rely on it with all the weight (especially if it is large). I tried it for the sake of interest, and the cane began to bend. In general, if you need a cane for walking, stop at orthopedic. The cane itself is a fiberglass tube. The material is strong and very good, from it make famous canes cold steel. But they are three times more expensive and not so beautiful. The only thing in this cane can fail-it's the joints (on it and bent the cane, when I pressed on her). The handle is aluminum and surprisingly comfortable. I was afraid this strange recess would interfere. But no, the pressure of the palm here goes to the lowest part of the hilt (that is, almost at its very end), and the Palm just does not lie on the recess. At the same time, the cane looks very cool. The pictures don't transmit it. It looks massive and pafous, but it is quite light. Recommend.
Great, everything is like in the description
The store deserves 10 stars. the goods came very quickly. faster than the parcels sent internally.