SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you
Beautiful is what I expected! Very happy with my purchase.
Excellent cane, thank you to the store! Fast shipment, quickly came! I recommend definitely!
as i expected. very good
Thank you very much! Very beautiful cane! Very good store, sent the goods instantly.
Beautifully executed I like
Really cool cane. Lightly ink fabric business card
It came too fast, two weeks did not pass. 10/10, comfortable length and looks sheathed. But, there is a scratch, not very noticeable, and here the mail is guilty.
Not a bad national cane. Bought for theater productions. The length approached perfectly. The only thing that the glass ball is spinning and dribbling when walking
Satisfied with my order!! I recommend, very good store
Loved it! The quality is really good and the details are awesome. Arrived 2 weeks later but it was worth it
Good cane. True, the foot that holds the ball, non-whole-one finger is clearly attached after. But in the course of another way to put a ball in the paw was not
The goods were delivered to Moscow in 10 days! The goods are according to the quantity and description! The store and the store recommend!
ลูกแก้วหมุนได้
Low, and so pleasant heavy.
arrived very quickly, looks good and well made
Looks exactly as predicted.
my son loves it. he's going through a wanting to be a vampire stage!! Great quality
Perfect as the store shows it
The cane is great. The order came mega-fast. Thanks store
Cane comfortable in weight (not too light and not too heavy) and very gripped. Hollow inside, so you can place something interesting in it. Under the ball there is a hole through which you can make LED backlight...
Very beautiful I would recommend it
Very monument made!
Top store!
Simply beautiful cane, super happy, I love it, it's perfect for me. Superior quality, like the photo, comes very well packed, fast delivery. Everything ok.
The look is fantastic, it’s strong, the ball is made of clear class ...... all in all it’s good and I love it.
The only negative is the packaging. I took it for a gift. Now you need to pack...
All the way corresponds to the description, delivered very quickly, convenient
Very impressive, for their money very much even nothing
The cane is excellent. In St. Petersburg came in 3 weeks. The only thing-for such an amount to it could be attached and the corresponding case, not a box
A little heavy for practical use.
very good
A chic cane! Arrived in St. Petersburg in 22 days. I took it for myself for 1840 ₽ with kopecks-with it it is very convenient and walk (although the growth of 172 CM would need 5 cm more authentic), and to leave her from stray dogs and goppies. In addition, it is very stylish! I advise everyone. True, there are a couple of minuses: 1. glass ball dangle 2. slightly calls when walking 3. somehow strangely made foot-the right finger is separate for some reason (in photo 2)
Excellent.
Canes fire-very satisfied!
GENIAL
Именно то что нужно
it's amazing it's so beautiful the ball is a little smaller than I thought but it's still very very beautiful and very detailed. I highly recommend this store
ممتاز
Very good, as described. I was eorrying that the glass could breake while transport, but it all went well. Thank you
Долго искал подобную вещь, очень рад был тому что она есть, но к сожалению получил не совсем то чего ждал, во первых к сожалению шарик болтается в лапе, но это мелочи, а вот один палец лапы очень странно отогнут, из за чего там есть серьёзная щель, которая волнует... Печально в общем.
The cane is amazing! It was a gift for my brother and he is mesmerized by its mysterious beauty, mason- like vibe, and the elite note it carries. It came a lot later because of the Corona World Pandemic situation, but the Seller did its best even in these difficult times. Respect. Recommended Seller. Thank you so much.
Good product, fine craftsmanship. As described and as in catalog photos. Good store, attentive and fullfiled my request. Delivery very late due to Covid19.
Excellent for the store I recommend dealing with
Very well. Object according to the description!
Excellent Product frankness
Perfect!
The design is Beautiful! I am very happy with the item. It did take a very long time to reach me. The stick was packed in a box with 2 foam slots to hold them in place with nothing else to cushion them from impact. Luckily nothing is broken when I received it.
Came very quickly, less than a month. Ordered May 1, arrived 25. The quality is remarkable, nothing is cracked or broken anywhere. Great Cane, thank you.
Cane cool, packed well. I recommend