SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery to Belgium. Works fine however the device to recharge the battery came with US plug. Not a big deal. pleased with the quality.
ok
The diameter of the tube is huge.
The order is satisfied, everything came up.
Excellent store
Works very well
My order came as is the announcement, however the display came damaged, the store answer every contacted but not solved the problem, but opened a dispute and refunded.
Excellent Product, works perfectly. Excellent and clear Vision, powerful e.com flashlight zoom, recommend YES!!!!
bom
nice product
Very good
ok hyvin toimii
Order 11.11, arrival at the place of receipt 20.11 (Voronezh). The box is crumpled, the goods are intact, everything is in working order. At 100 m with a flashlight from the kit can be seen. Picture is quite good quality. The monitor is bright, brightness adjustment would not interfere. Battery Charger was not used.
Everything is perfect will try it out soon
Very good product, exceeded my expectations. ATT. Kennel Urro Thick-SP
Arrived fast and well packed
Item seems to be as described. Have not tried it yet but will update when field tested. Packed very well for shipping.
nice product
Thank you dear store the package is very well packed and everything is very clean i haven't try it yet but i think everything is great. Highly recommend seller
Good products. Seller ok Thanks very much!
Вещ excellent, take everything! To myself and for a gift to family and friends.
unit is very good, works as advertised, very satisfied. had torch no work and store sent replacement so good after sales service.
Very good
Ho-lee-cats!! This works even better than I expected!! I have always wanted night vision optics but couldn't afford it, until now. This thing is AWESOME!!! Crystal clear images, no need for the UV spot as the onboard sensor is top notch!! Super fast shipping & very well padded, packaged.
ok
It came in 2 weeks, quality is super! The street is dark so that the eye barely sees. But the camera sees perfectly even without a fan!
I have not yet put in mind all the norms.
Works in the dark as stated range did not check. This is my first device of this type.
only 12 days delivery!
OK good... thanks :)
As described
All good.
I am happy
Product a little fragile in my opinion, but the money is great, Brasil ok, recommend.
Outwardly everything is fine. I haven't checked in yet.
Good thing)
The product came on time, the store recommend, in the box even lay the instruction
Super, works on 200m no problem
Surprised, I did not believe it and yet it works great
All good
Excellent Product recommend
Satisfied with the product, very good, quality perfect pictures, quality first! Seller, delivery fast, arrived with 29 days! Recommend.
All kind time of the day. The order came on time, as the store indicated. Everything corresponds to the description and configuration of the one that was ordered. Everything works fine. The kit does not include batteries, they need 2 pieces. Ordered simultaneously. Packed very well, for which the seller special thanks. I do not know how to behave on the caliber 7,62*54, but on 22LR without censures. I do not know how to behave in minus 20, while there is zero temperature. There was an error with the address when ordering, the seller immediately contacted and clarified all the data. Shop and seller recommend!
Fast shipping. Quality is good. Batteries are not included.
Good store!!! Fast shipping!!! Thank You!!!!
Whas not arriving. Got money back.
Very fast package from warehouse in russia! And the store is good, quickly sent! The description corresponds. Looks good. Check in the work is not yet time. Later i will add a review.
All as in the picture, thank you! Delivery 2 weeks omniva to latvia!
Putty kit, everything works, see how it works
100 meters works. On the gong without misses. At 150 shoot did not work, apparently the camera needs to be more accurately oriented. But can be seen at 150 steel gong with a diameter of 20 cm well.