SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful.
Delivery to Germany 8 days. Description exact. The plane in the Assembly looks great. My son is very pleased! Thank you to the store :)! Recommend!!!!
Perfect Transaction, model OK.
Thank you!
Received much faster than expected, it's always fun. Seems of good quality remains to see the assembly that is not planned for right away
1) The JU-88 comes in numbered packages. Constructing it, was so much easier this way. Package 1, contained some packages, Package 2 and 3 as well. First it lets you finish Package 1. Then, when everything inside was used, you go to 2 and then to 3. I built a tank last time and it took me hours to look for a needle in a haystack. So this was way better 2) It looks great, you get what you see 3) I missed 1 army green square plate, so I used a black one instead that I got with it. Fortunately it was hidden, so you can't see it when finished. So no problem there. 4) one step in the manual isn't explained properly, but using common sense, it worked itself out anyway. As a whole, it was really easy to build. 5) Fast shipping/Good quality
Fast shipping and good product
Produits bien reçu
very very fast shipping
I received the order so quick which was mazing..the plane was super good from the quality and the final figure was as the picture!! I recommend
Very nice model. Bigger as aspected. Thank you so much!!!
perfecto, es la segunda vez que lo compro por regalos y son perfectos
parfait. A monter maintenant.
It's for a gift when you mount, I'll leave another assessment. The shipment has been rapidissimo
Very good, recommended.
Nice kit
tutto ok. come descrizione
Great kit. Has me beautiful two hours. All parts available and very good fitment. I will buy again.
Delivery by fast courier to the apartment, everything is super. I will complement the review when we collect
Nice and simple set to build :) Looks good to
Shipping arrive in two days, very well packed, perfect everything
As described
SUPER
I would definitely buy this again
Excellent quality and perfect fitting
красивый самолет. качественные детали. рекомендую
Great item, no missing pieces and building instructions were easy to follow. I am very impressed with the quality and the price.
Quality toy. I recommend for purchase.
Missing a single piece that did not affect the rest assembly perfect fit
It has good delivery problems given but in the end is the päcken arrived. You pretty good looking.
Very cool pads. Of course there is a LEGO but price Super
Отличный самолёт, качество нормальное, собирал с сыном, за эти деньги отличный подарок
Thank you to the store, delivered quickly, just the day when they wanted to give. Respect to the seller!!!
It was everything OK
Very good quality and plastic and strong precise fixation, well done, I recommend
brick quality top.
Came without a box, in the package. For a gift in the package does not look very good) and so the son is happy. Pretty big turned out, there are moving parts.
Super, quality price. My son is happy. Delivery for CH 10 days.
For a gift in early March. The child will fetch his birthday! So I can not say anything for now! Except fast shipping and correct packaging but without box just plastic bag as indicated on ad.
perfect!
Super plane, excellent quality, well assembled and even stickers are normally pasted, I recommend)
very fast delivery wow
Incredible Value, really good quality for a very low price. How are you doing this? I am really impressed, more orders will follow
Very bonitooo
Very nice representation of a Junker JU-88 with lots of details An interesting and precise assembly, with parts positionings very close to reality Positive points: + A model with lots of details and very well finished + Functional parts (the wheels rise and fall in their train, the bomb pit opens, the governing "flaps" of the wings are oriented...) + Pretty figurines, detailed and with lots of accessories The negatives: -There are not :)
Bomb Plane ..... itself in shock.... Great... quality details and complete everything .... the child is shocked by him, like the plane, he collected 2 hours himself ....
They loved the children!
This package if we have it
Kids too like dish with thank you
Delivery to the door by courier for a week, thank you for the speed. Thank you.