SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery 2 weeks, everything is fine, I recommend
excellent
It got intact. Fast. Seller recommend. Nice simulator. Its functions are excellent. The best means for relaxing the muscles of the hand.
Very cool simulator
Came with a suppressed ball, the store sent out a new one it went perfectly, the simulator is super, you can bend under different height, very convenient for different machines.
Maybe inaccurate translation. I got the simulator and the training ball installed on it. There were no balls huueson. The order came quickly, before the deadline. May be inaccurate translation. I 've received training facility with huieson training ball to be installed on it. Huieson professional pingpong balls were absent.The order arrive Fast much faster specified delivery date.
Corresponds to the description, soundly made. Beginners and lovers take definitely! A little tried on it, and realized that the top back with it is much faster to master (at home)!!!
The product corresponds to the description. Seller recommend
Everything came in good condition.
It's a great car.
Everything is chic, corresponds to the description! I definitely recommend the store! Delivery fast!
Good simulator
I think short, for small growth
ok
Very fast delivery and the product arrived well. 100% recommended
I bought my husband, he is happy
All as in the picture. They did not put the balls in the stock, but it would be worth it.
Norms
Товаром очень доволен! Просто идеальный тренажёр для тренировки ударов. Отслеживание было четким ,товар был доставлен быстро ,все отслеживалось каждый день. Буду заказывать ещё у этого продавца. Продавца рекомендую!
Come, All the reception, everything is OK, we will probuvati
Everything is fine. Cool simulator and not expensive)
заказ не пришел
Everything in general has come.
все четко , как и всегда .
Very useful and high-quality with a way
It came quickly. The orange tube is rigid, the transparent tube is soft. In general, a good enough simulator for ironing, I like it) more sensitive than the wheel.
Everything as expected
Came in 20 days the goods correspond to the description of very good quality will trend at home))))
The product corresponds to the description. Delivery was in G. Kursk. The parcel came very quickly.
Excellent.
Very good
A good simulator, my husband liked
Everything works, as in the photo, delivery fast to Chelyabinsk 3 weeks
OK OK
Reached in 2 weeks, the quality is normal
Très bien
Got it. Thank you!
Everything corresponds to the description, the quality is excellent. It turned out that the Mount sent me without thread, the store quickly sent me another. Excellent work, I recommend the seller and the goods!