SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
High quality ping pong balls, arrived perfect, and in time, reliable store 100%, thanks. I'll repeat!
4 out of 100 balls are damage which can not be use. 5 out 100 balls was defect,but still usable.
looks like a good item, but a few is broken. Package is not perfect
The package is not bad, but five out of a hundred primezala, delivery long turned out, 2 months
Lots of faulty balls amount the ones I received
The quality is excellent all the whole 5 +
good quality
Shipping went expeditiously. Am satisfied.
Good product, of the 100 I bought 5 came broken, but for the same price it's worth it
The balls went for a very long time. The track didn't listen. I had to open a dispute. They called back, said the shipment was stuck in customs. They asked me to wait. Closed the dispute, waited for the parcel. Balls came down, despite the inflated packaging. Of the 100 balls fit for the game was just over half. The store returned some money for the damaged goods.
nice
Everything is fine, all balls are fine.
Quality is good, oval is not clear, playable
Everything came intact, well packed. Thank you.
top
Parcel received. thank you. store put two balls more if put in transit. all balls are whole. seller recommend
Delivery more than one and a half months, 3 balls bonus, thank you!
Ok, but four balls are damaged
A month and a half in Ukraine. the seam does not touch. On vtide balls are good. In the game did not try. Packed in two layers of navel. All the whole
Good balls for MBT
Balls came in a really good package, all of them arrived in amazing condition without any single damage. I still need to train and use it to say about quality and durability, but appears to be really good too. Thanks !
1 out of 30 came with compression tracks, the money seemed to be returned. Balls have not yet played, they look like they will go for training.
Don't bounce up like other premium balls.
Дошли меньше месяца. Качество шариков радует.
The TT balls arrived very well packed and in perfect condition. These are are top quality, 3 star match play balls. I am very impressed and excellent value for money. Excellent store and I thoroughly recommend.
Super Balls, packed well, remember was only one.
Thank you, everything is fast and high quality.
Topbdu top
4 мячика мятых, но продавец положил немного больше, по этому всё норм, доставка не очень быстрая, в игре ещё не пробовал
All the best super quality
Doručeno for CZ během 2 měsíců, VŠE Velmi Dobře zabaleno. Yen Se me nelíbí chování prodejce. Potvrdil doručení for mě, což považuji for nepřípustné!
excelent
They look not bad, they have not yet played
Super Balls, to recommend.
I am satisfied with my order. I received 33 balls (probably because the store counts with damaged pieces), but only 1 ball is damaged. The overall quality is good, in my humble opinion. It isn't top tier championship quality, but for hobby table tennis it's good :)
Like all whole even
All is well
50 PCs came whole. I did not communicate with the store. Quality is normal.
Norm balls. The parcel was not tracked, went to Rostov for 70 days.
OK.
Quality norms, packaging is good, came all whole, did not communicate with the store.
Of 30 pieces two wounded) quality corresponds to the price.
Packed well
14 bullets are crashed arrivals
Unfortunately disappointed by the lack of seriousness for the packaging. There are dead bullets.
Balls quality. Delivery on foot from China...