SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the description
not received
Very quickly arrived
All as in the photo
Description is accurate, the quality is good, very like. I recommend to buy.
Quality is good, not thin. Thank you.
массажёр пришел вовремя. качество хорошее, описанию соответствует на 100%. силикон очень плотный.
normal
ждали очень долго
Продавец товар отправил быстро, но шëл он больше двух месяцев. Товар соответствует описанию. С продавцом не общалась.
Convenient, just in use
I liked it!
Durable silicone, in fact, has not tried yet!
Good product, corresponds to the description, delivery on time.
All as in the description, excellent goods
Bom. Recompraria.
банка пришла за дней 40. Цвет зелёный, не прозрачный. присасывается хорошо. стенки толстые, отлично подходит для массажа спины и бёдер с использованием всяких масел и разогревающего крема.
Все очень понравилось
Duge yakysniy goods. Svidko came up with a swab. Pre-war. I will see it)
Thank you, all on time and in excellent quality
It turned out that the size of the jar is smaller than expected. But it came in time. Convenient to use.
All as in the description, threw in the mailbox
Waited very long, but received the goods. Honestly so. The second time I will not say exactly
Very satisfied with the masazhor!!!!! Plastic dense good massage do!
As in description
Excellent.
Ventosa de buen material. Sirve lo descrito
Great piece
Excellent.
Thank you
Excellent jar, came in a United Parcel in 3 weeks. already tried in the case, everything works, the store thanks!✌
Delivery fast
good!
I have not used it yet, but it sticks well to the body
Good stuff
Super, the material is excellent. Advise!!!
It's not transparent as it says in the order, it's white. What a disappointment
Quality silicone, and in size in the palm of your hand is removed, everything is super. But very long delivery, for this would put 2 stars. With the store did not communicate
In 20 days already took, cool banks, we have them much more expensive
Плотная резина, есть небольшой запах. Прилипает очень мощно. Доставка месяц, отслеживалось.
не пришёл
Excellent Product picking it up.
As in the photo, an excellent massager, sits well