SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything corresponds to the description. The boat is good, everything works. The store is sociable. Recommend.
Everything came quickly and safely.
Made an order on March 19, March 21 already delivered the courier! We 've lost speed. Super shop, I recommend it to everyone!!!,
Good quality. Quick sending. Thanks
Fast delivery satisfied of the pruduct
Everything corresponds to the description. In connection with the winter, checked in the bathroom, everything works. Delivery is fast, the store is sociable. Boat fire, I look forward to open water. Thank you!!!
Very fast shipping & delivery no problem with EU. Home test boat passed favorably. Eagerly waiting for the coming season to check it over water. IN this price I don't have the truth to you fault.
The first impressions are positive. Ice prevents you from checking the running qualities :)
Delivered on the 3rd day. I checked everything -- everything works. When receiving, check the tightening of the screws (it is better to stretch everything again),...
Goods received, looks good, checked, like all functions work, will wait for open water to try
I ordered a boat V500, I arrived on the third day by courier IML in Moscow, very quickly, the price is 7850r, full set: boat with battery and antenna, charging, remote control, belt, spare screws-blades and bag!!! Aww OK!!! I checked at home, everything works, we are waiting for the opening of the season, for checking on the water.
Came an empty box of the ship. took for 3000. Now in addition, you need to buy fees with a total amount of 6000 rubles. Read carefully.
The ship came together. At first glance everything is super. It remains to be tried on the water.
Fast delivery week Krasnodar territory bravovce clearly packed. It will be possible to use on the water. but after Nov. Holidays Gift. blinnn
Super fast within
It works, it's funny. Took friend
The shipment takes so much even though the boat is quite complete and functions well thanks!!!
This item is ordered already 2 times. it is a gift. Delivery in 4 days. Thanks store
Купил прикормочный кораблик Flytec 2011-5. Товар доставили в Москву за 4 дня. Качественная фирменная упаковка. Высокое качество сборки. Кораблик соответствует описанию. На мое усмотрение ремешок пульта управления коротковат. Желательно было-бы комплектовать кораблик сумкой для переноски. Из отзывов было написано, что носовой ночной прожектор слабоват и пользователи дополнительно устанавливали на кораблик фонарик. Мне так не показалось, но время покажет. Продавцу спасибо.
Teşekkür ederim.
영어를 모르는 사람들은 구매하기 어렵다
Доставка 5 дней до Белгородской обл. г.Алексеевка. Товаром доволен, кораблик супер,продавца рекомендую) буду заказывать ещё
Вроде всё работает. Доставка быстро. Рекомендую!!!
sağ motorda ıslık sesi geliyor batarya hemen bitiyor aksiyon süresi çok az tekneden memnun kalmadım
Заказываю второй раз. Всё на высшем уровне. Доставка до двери. Рекомендую.
спасибо продавцу. все пришло работает отлично. рекомендую продавца
остались следы от стрейтча,зачем обмотали,непонятно.до СПб меньше недели.набор kitовый.на мой взгляд,двух моторная схема не надёжная.при выходе из строя одного из моторов лодка потеряна.буду делать с рулём,места хватит.
Shipping think quicker came four. Water in commissioning has failed. Work well Busin.
Got very fast 5 days to Belgorod. To the store respect, so everything is for sure, but I will try it on the weekend.
In Belgorod region came in a week. Brought home. The store answered all questions about the delivery. We will start)
The store, air toy, responded to a written request almost immediately, the answer is clear to the questions posed, (not like some are not what they are asked.). Sending instant, IML express-Courier:-delivery of wau Ka quickly 7 days after payment directly to the address and to the hands. The parcel came with two proboins-each size of two fingers. The product was not damaged, as manufacturers took care of safety when forwarding. All for work 5 points. Thank you.
Доставлен товар быстро из Москвы за 3 дня, лодка соответствует описанию, легка в управлении, комплектация хорошая.
Delivery super in Krasnodar region for 6 days the store is sociable, the carabiner is cool to put electronics and fire
The ship came. The right engine does not work. Wrote to the store. Sent him to the post office with a failure of any response
All as in the description, take the complete set of RTR. All included, except for the batteries of the finger in the remote. Put on the water and in the way!!!!!
Received the item: excellent performance, fisherman's dream! Convenient and simple! The reel goes slowly, but confidently! The screws are protected, their two pieces! No steering wheel-traction control 2 screws! Unusual but funny
VŠE APPROX. Rychlé doručení,doporučuji
Shipping was very fast from DE to CZ. 26 days via DHL/PPL. Everything is working, some spare parts.
Everything came quickly enough, within 12 days, you can order. The ship is tested on a pond, loaded with sand by a container of swimming well
Recommend!!!! Sending from Russia. Express delivery to door. The device works!!!
As long as everything is OK later will write off
The order came very quickly, delivery by courier to the door. In the bath, the test was successful. As will show yourself on fishing, I will write later
All is well
Everything is fine! Recommend! Seller respect!
Right engine whistles. How much it will affect the work will show time. The courier brought home 3 days after the order.
Delivery 3 days Bryansk region
Got very fast, just a week to N. Novgorod excellent thank you very much to the store. But the battery go-but, drove 50 meters and back barely returned. The rest seems to work fine. Now the battery is more powerful.
The goods could not send. Money returned
Everything came in time, whole. Delivery is fast, on time. Works or not, have not yet checked
The boat came for 6 days in Rostov-on-Don. Took the full version. At first glance, everything is fine. After running to the water, I will add a review