SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seller highly recommended very fast shipping
child happy
veritable merveille droide Star Wars
Modell funktioniert 1A, Teile sitzen aber sehr fest ineinander. Für das Modell gut, zum mischen mit anderen Herstellern eher nicht geeignet.
Collected in 3 hours. LEDs do not glow .. Robot norms.
It is not suitable for children to build as the bits are very difficult for adults, too. It does require some strength to click some blocks together. But my boys had fun after it is assembled. The eye snapped as the material is quite thin.
Cool! Came right. Took the ride was for gift, but everything worked out.
Qualität und Preis OK schnelle Lieferung
Good instructions, except those of the command I had to translate.
After assembly to the belt was dismantled, now go this nightstand with Caterpillar.
Delivery in 1 day! Pads not yet filed, but hope that complete and matching for yourself.
Very satisfied more than to assemble books have very fast
Quality awesome. Very well made. Product contained all parts. Perfect fit. The pieces are not dropping. Very sturdy. Works very well. Recommend.
Good product cheap well bought a lot blue message
Quick delivery (<7 days), packed in a plastic bag. Set is fine (1 hour build), blocks are tougher to assemble compared to original. Power functions are great!
Very positive experience, all worked well and it was an excitement to see the endresult. For kids it it doable but only a “ legomaster” will succeed . Buildingtime about 10 H , the mechanics need technical assistance from an adult or gifted child. Advise 12+ to build it with support otherwise 15 years and already experienced with technic lego!marvelous product, good quality and unbeatable price! 3 times five stars!
Everything is Fine
mi sono divertito nel montarlo e giocarci....
Пришел быстро в пакете. Каждая группа деталей упакована в отдельный пакет. В наличии пошаговая инструкция сборки на плотной бумаге с цветными картинками. Отлично!
Very long delivery!!!!! Track is not tracked
Everything worked as described. The bricks are good quality. The kids have a lot of fun.
Shipment very well secured. Shipping byla from stock in Poland, so with dotarla in ciagu 3 days. Product complies with the description.
Received quickly, not yet built but that at the air precise and solid
I am very satisfied. Great fun. Recommend to everyone.
Top you recommande
Delivery fast straight home. The quality of the parts is good, but not perfect. Radio control works, motors too. The child collected in 2 hours and is happy. Recommend product and store
Szybka dostawa latwy montaz, wszystko OK.
Ajándék lesz, még nincs összerakva.
Did not track delivery, delivery 60 days
OK
Great thanks
thank you. a very high quality item
Rapid delivery, 3 days!
But. I haven't opened it yet.
Produto completo e a funcionar a 100%
I haven't had time to see if this is all, but if I can say the shipment was very fast
Excellent.
lo tengo que montar
Cool toy, the child waited a long time. His expectations were justified. Let without boxes and just in the package packed, but it does not matter the instruction is available!
June primary school student alone during this time to make was four. Okey
Fun to make, clear instructions, I had to open up all bags because things are mixed. Comes with tool to help getting things loose. Kids love it. 6! Batteries in machine, 3 on both sides. Goes pretty fast.
two blocks were missing, so if we wouldnt have other blocks we wouldnt be able to build it. the robot is great, kids loves to play with it, the blocks are easy to click together. and it came really fast, just a few days.
All bestens
Well recov merci
Article received very quickly it remains only mounted
Fast shipping thank you
Super fast shipping all idelanie
The robot came quickly. Everything corresponds to the description, the quality is excellent. I will continue to order the same. Advise.
Bardzo dobte wykonanie, 1do1 z Technics, wysyłka w 3 dni DHL z PL do PL, naprawdę super sprzęt
Came as described, worth buying.