SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery recommend great price just super
The store sent at once. Got to Moscow in a week. The box is crumpled, but everything works. Now about sad. The charging wire in the description is long. In real life, short and charge is not convenient. And the device itself is about nothing. There are no feelings on the head except for vibration. No massage either. Just dressed something that vibrates and by the way the feeling is not the most pleasant. Money to the wind.
Heeel good
that's the second one I have ordered I think they are great thanks
Conform to the description, fast shipping.
great products and quick delivery what's not to like cheers
Very strong vibration I am satisfied with the quality.
Parcel arrived in good condition and as in the picture
Thank you!
Like the ad, will test.
At first it gave me A strange feeling, (the first day), then very well, it has three positions to choose from, the vibrations of originate in the handle and radiate into the arms A yes I have quite right
Works, recommend
Goods received pritenziy no long delivery!
It's just like the picture, and the most important thing is q serves the function of relaxing, although the 3 speed leaves you a little on fire.
Excelente
I loved it. It works for now. Very practical
Testing.
It is a good quality perfectly operating well. Certainly recommend.
o.k
bardzo szybka przesylka bardzo dobra jakosc polecam dziekuje sprzedawcy
Ok
Great massager, very fast delivery. Thanks to the store. I recommend this massager.
진동이 약함
Excellent product of very good quality very solid I recommend
45 Kunda Galdi Zakas
The product makes his work very well. Thank you!
Good
as on the description. it vibres on the head.
The box is crumpled, but the goods are whole, it works. Wife is happy (took for her)... Thank you store!
Thanks I'm in perfect shape. To PERU. Arequipa. With this I can reduce a little more, my stress levels.
Jamiel.
The goods is according to the description
Product arrived very fast and in a good condition, thank you.
Спасибо супер хорошо работает и клиенты все довольны