SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packing is crumpled, but the goods came normal.
Looks very cool, also doesn't feel cheap at all.
Conform to the photo I recommend it
Good material
Cane good
Very small ordered the size did not calculate, and how to be now can you say?
Очень долго ждал эту трость, но оно того стоило! Полностью соответствует фото, материал прочный, а главное выглядит шикарно~
Came with a B-U leg (for I can not explain the reason that she was stoned and without rubber
для роста 190 трость подходит
superbe canne
A good cane, sometimes splintered, you need to put on the retainer, the bully quickly worn out, you need to take a new one.
Came quickly
Goods are quality. The cane itself is metal and that's what it looks like next to a 170 cm person. Recommend! It came within 2-3 weeks, that is, quickly!
Garno zroblen, ale is not a practical
my second purchase , thanks for your honesty
отправил быстро. пришло дней за 10. трость металлическая
Very nice thank you
very good.
I'm very satisfied
There is not a big jamb on the thread on the screw, but in general a very cool cane, quite miniature. Sent quickly, came also OK. Thank you
Super stick
Quality is not very good. Badly cut thread.
The cane is cool! Strong, not thin, very heavy. On the leg is a rubber clip for sound insulation. In the eyes of the bird-stones, all as in the photo. Collected in a minute, arrives well packed in a dense box.
Chic cane. Metallic. Untwisted in 3 places. To the costume of the alien doctor fits perfectly
Good quality and great value. Arrived very quick.
OK
As it looks. Very good quality and very good finishes. It perfectly performs its function. Beautiful. Super fast shipping.
the product is very quality well packed . to whome said early this stick broke easily you are lair . the stick is not made of plastic and the hardware in the stick is very quality and well formed .. guys don't hesitate to purchase it and the store send it in 2 weeks to Saudi
Awesome cane, nothing creaks, does not shake, 10/10
super
Well it could be better designed
Excellent cane, durable, connections are even, durable, the description is fully consistent. Recommend.
All well came quickly store well recommend
Very good quality! Heavy Cane, not hollow handle! At the top!
Great item and great speed! Thanks!
Great Cane. On the height of 184 cm. No need to fit. Fast delivery, excellent packing. Recommend.
Power spass. All O.K.
This is not only a nice, decorative cane but is sturdy enough that an older person could use it to help with balancing so long as they don't put their full weight on it. As for self-defence, it probably should not be used but it could serve to scare off some people with bad intentions just by carrying it with you. Excellent for Hallowe'en, too! Thanks to store!
Looks perfect! Size is perfect. Not to light weight.
It's a beautiful cane... A little low for people 183 + cm... but all the same can be used
Спасибо продавцу за быструю доставку отличное качество
Fast Delivery
All Oki;)
Beautiful and very practical
Thank you very much.
Fire thank you so much
Very beautiful and rich in details
все понравилось.
Thank you all delivered as a whole, I liked everything
In Belarus came for a month. Description exact, made well, walk conveniently. Because of the size of the box was transferred to the opening of the customs, but the questions did not cause, missed quickly. The order is satisfied. For those who doubt whether it is possible to get on it, if the problem with the foot-you can. Do not pull up on it of course, but walk with a support quite. My height is 1.84 for me just.