SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For wobblers is not suitable, these are very high.
Everything came perfectly packed
Not take
Item not received
Ordered for Pike, normal
Very good quality. I like it.
Quality for 4ku
Hooks good sharp recommend store
Thanks for the fast delivery.Super correct store.
Zanado Drobny on this Rose
Delivery to Minsk is very fast, the quality is excellent, #4 well suited for millers.
Gostry
I'm very satisfied
Arrived quickly, the quality is excellent, the store recommend.
Everything's fine. Hooks as in the picture. Pretty sharp. We'll try on Pike and Pike.
Hooks bomb, I will order in this store more, sharp strong!!!!! With a good case
Imagined a size bigger
Delivered quickly, hooks sharp! Quality normul! Take will not regret
Hooks are sharp, the quality is excellent, delivery is fast, definitely advise!
Came tees for fishing, in a good package plastic container. Шёл long more months goods and the store is satisfied with. Seller thanks for the goods.
Delivery fast tee and level
Everything is fine! the goods received, thanks to the store!!!
Good sharp hooks.
Good hooks, I buy in this store not the first time. The parcel was tracked all the time. Seller recommend.
All Super
Sharp, strong! Trophy for 10 kg. Will survive.
All narmalno.
Hooks are sharp, a little wrong with the size. Next time I order bigger, I recommend the store
Everything is fine and thank you
Great tees. I order a second time. Fly flew. Ordered 22.12 came 09.01. Great. Thank you store
Hooks are sharp, made qualitatively what I wanted, but it's now until spring, our cooperation will continue the goods good, delivery is 1,5 months.
Great rings.
Not for the first time I order here, everything is always fine. The store is always pleasant in communication, quietly explains all the controversial points. The product always corresponds to the description, the hooks are strong, sharp, do not slip out of the hands. I ordered more hooks. For the goods and delivery is calm, I already know that they will not upset.
Normal.
thanks you ☺️
The item is super, the shipping is normal. thanks to the store and all involved. good luck to you!
It's okay.
Good tees, sharp
Norms for their money
Delivery to Volgograd in 17 days. Everything corresponds to the description and photo. Quality at altitude. Hooks are sharp. Each view in a separate neat box. Very convenient. I recommend the product and the store.
Good hooks, took for the bait on the pike size 2 #, go for a long time but ordered in advance
The goods correspond to the declared
Very good product
Everything is OK. I liked the quality. It took a long time because of the holidays
Excellent
Normal tees in the box
The goods are good. All as in the description. Hooks are sharp and seemingly strong, the fish will check later. It's been a long time, but it's the fault of our mail. Thank you.
Quality will meet the price, the sharpness there is no marriage quantity according to the order.
Everything is OK.
Everything is fine and the goods and the store