SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sending is relatively fast the quality looks good but the big size corresponds to a small tree tower type big job. Do not hope to go around an old oak
Very good product, very resistant strap, sends fast, serious store, I recommend
Great
A quick delivery for a good equipment. Thank you
It's how you describe it.
Good Goods, thank you.
Very fast
Very fast delivery! Thanks
Carabiner is a bit small, a size bigger is easier to unhook
Good product and store
Thanks
Works great !
+++ Good belts, took as an extension of loops TRX, everything is fine.
Satisfied, fast delivery☺️
Good item and fast delivery. Thank you
Without testing, apparently the quality is good.
Good product. [I did not communicate with the store]
Muy práctico
Product was as described. Thank you
10
פצצה
Buena calidad, llegó antes de lo esperado
I have yet to use it but it arrived as described! Not too long to wait. Very quick considering the mail dails due to Covid!
Материал прочный.
sieht gut und robust aus hab es aber noch nicht ausprobiert
Delivery was that long i had to issue a refund to customers. Will not be using these again.
Item looks allright.
Très bien
OK
very good quality
very simple product for that price
nice
Received the fitness anchor strap which I am using for my resistance band training. Good product. Well made. Thank you. AAA+++
Great service and great product
The product is how it is described in the information and is in the photo. All very well.
Good stuff. Solid
I'm an idiot and I didn't quite read the description. It comes without rope, you have to buy it apart. So I have a great carabiner and excellent quality ribbons to keep in a drawer until I order the rope. Maybe I can use them to tie the dog up while I'm on the bar terrace. Fast shipping I recommend if you stop to read.
Fits the description and fast delivery, nickel
Good product, shipping in 3 weeks
The product is of quality and corresponds to the description. The shipment took almost two months. I have not had tracking of the shipment and communication with the store has been regrettable.
Top d+
Bueno
Haven't tried it yet but seems sturdy but still a little bit small for the larger size.
Top
Looks fine. Not sure about the resistance of the piece of metal but it should do the job. The size description could have been more precise
super
Look pretty solid and durable.
Very good product. Despite the delay that is understandable came well packed.
The goods never came. On May 8 opened a dispute. And after 23 days of deferred on June 1, the dispute was closed. I'm expecting money back. Maybe I'm not lucky, but I don't recommend it to anyone.
Excellent item