SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Envoi ultra rapide et sangle d’excellente qualité
Like it very much. Should be in action;-)
Ok
Good quality. Just like the picture
Tough Material, 100% recommended
Good quality same KE images
Fast shipping. Everything is consistent
Great product truthfully
Good quality, very prat
Haven't used it yet, but it looks sturdy and there is a small and large accessory in the bundle.
Everything ok
Top
Faithful to the description
Arrived fast and in good condition. The item is as described
good quality
Shipping very fast. Good product and looks tough. Perfect
good
Good quality
Perfect to take care of your rope if you use it with trees.
It's like the ad says. A right abatnate product.
Good product
Very reliable dealer, goods has been shipped quickly, all the best, thank you very much!
As described, tough and good quality, it fulfills its function
Quick receipt. Quality ok
Good product. Fast delivery. Excellent!
Order was the only year month only arrived. Please contact the store will quickly month send ence!! So well received
seems not what I have expected
ok
I did not receive the right item, the store had warned me of a possible error when sending. Refund made.
Induces bad product
bueno
Wow so easy to set up and very mobile, I can take it anywhere and train. Cheap and does the job very well, very easy to install and anchored well
Very good!
Goods received they look as described thanks!
Good qulity
Received in time thank you
Excellent service and delivery time
OK, the item fits well. Good quality.
top
I liked it very much.
Producto calidad precio bueno, envío muy rápido,, vendedor muy recomendable.
good
Just what i needed to take my fitness outside
Perfect fast shipping
No le he hecho foto, pero puedo decir que es igual a la descripción. Lo he probado y no tengo ninguna queja y espero que dure mucho tiempo ^^.
Super produit merci
Order children, by for adults
Sending is relatively fast the quality looks good but the big size corresponds to a small tree tower type big job. Do not hope to go around an old oak
Very good product, very resistant strap, sends fast, serious store, I recommend
Great