SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ship very quickly, I arrive as it appears in the photo.
Very good product, arrived in optimal condition and very well protected. I loved it. I recommend the store.
Good one.
The viewfinder, it doesn't have the precision in the pin lace, but it's a good product, I recommend.
Algunos rasguños, pero no afectan en nada al producto que de por sí es muy bueno
Perfecto y muy cómodo
Such as it looks in ñas photos but very big once put
Very good workmanship. Similar to helmets with Lidla. fast shipping to Poland. helmet arrived whole without damage, well packed. Recommend as budżetowy first helmet eg for City.
All perfect quality 10
Arrived very fast, in 14 days without being taxed! Very good helmet…
Very good
Good store
Excellent product, very satisfied
Excelente. toralmente recomendable.
מוצר נחמד מאוד. הוא לא "מהודק" בגימור כמו המותגים המובילים (יקרים משמעותית) אך בסה"כ נראה בטוח ויפה על הראש.
Good helmet, only the foams inside are quite rigid and therefore less comfortable otherwise ras
Pretty good quality and arrived very fast Could have smaller sizes available for my was great!! But received the product color and size that bought
Very good quality, comfortable.
Perfect, no doubt! Like the ad! Super store! Arrived ahead of time.
The material, for the price of the helmet, is medium quality
Packed perfectly…. I waited a little to receive it but it is worth it
Excellent Product good store
It arrived in 15 days, very well packaged. Good quality material all fit perfect and fits very well to the head. Totally recommended.
I arrive exactly on the last estimated day, I arrive perfectly as described and very well protected, the material feels firm and tough. I'm happy with my purchase.
At the top
top
Superwell packed. He wears a separate visor, which is great. It weighs almost nothing and is very nice
Great product like helmet very fast arrived 20 days before the expected recommend, well packed Super protected.
Very beautiful, was the perfect head, the visor is easy to put and functional!!! Worth It
buen producto, llegó en 30 días en buen estado con mucho plástico de aire para protegerlo en el trayecto de envío, recomiendo al vendedor!
Very good quality
The helmet arrived well packed to santa Marta looks good quality didn't take long 20 days
good quality
all arrived perfect
Excellent product and arrived very fast I recommend
Très bien
Excellent product! Totally satisfied
Excellent the article arrived very grateful
According to description. Je recommande
Everything well faster than expected
Fast shipping, very good quality
Excellent Product, fit very well. It arrived well packed very protected. Really 100 points.
Shipping was fast, the product is comfortable and pretty, the shipment was very protected this if it is a point in favor, for putting some glue on it has paint defects and the finishes are improved, but still good shopping
Good material! Super fast
good
Good quality and safe, exact description to the photo.
Good product, just like the description. I arrive before the scheduled date.
Good shopping!
It's one size fits all, and I get a little big. It's kind of awkward.
Excellent, very nice helmet and fits very well to the head. The only thing I 've had to smooth out a little bit of the bisque to fit right in, still for this price I find it really good.