SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
bom
My package is coming and this luxury, good quality material and the packaging of the best, now to roll with it for safety.
the goods arrived quickly for 2 weeks, but the helmet does not fit on my head, when I put it on my head it is as if it is rolled to the left :( otherwise it is ok
Just like in the picture. It came to me with a little bump on one side. But well it's not much.
Bueno
Excellent product! Is a little big. If you have a small head, will wonder. Had problem with the Federal in Brazil. Had to pay fee and wait for almost 3 months.
Excellent quality and very good packed. He sent fast. The measure fits very well to the described
Great item and store
Good quality, quite correct description
Hi, exellent article, well-packed and arrived in the right time. I recommend the store.
The product arrived in perfect condition. Very good material, I recommend the store. I'm fast.
Much as specified
Very good product
I loved them.
Exelent
Excellent product.
Otimo custo benefit!!!
Good to quality and good fit. Recommended
se ve de muy buena calidad, 10/10
The product came with faults in the printing of the painting, but the store gave me a discount.
Looks good looks not very fine but if you let him what looser put goes it though
Thank you very much, the helmet meets expectations. I recommend, the shipment is delayed little.
Excellent helmet, arrived in good condition wrapped in air bag
Product as described, well made and excellent value for money
Perfecto
I ship very quickly, I arrive as it appears in the photo.
Very good product, arrived in optimal condition and very well protected. I loved it. I recommend the store.
Good one.
The viewfinder, it doesn't have the precision in the pin lace, but it's a good product, I recommend.
Algunos rasguños, pero no afectan en nada al producto que de por sí es muy bueno
Perfecto y muy cómodo
Such as it looks in ñas photos but very big once put
Very good workmanship. Similar to helmets with Lidla. fast shipping to Poland. helmet arrived whole without damage, well packed. Recommend as budżetowy first helmet eg for City.
All perfect quality 10
Arrived very fast, in 14 days without being taxed! Very good helmet…
Very good
Good store
Excellent product, very satisfied
Excelente. toralmente recomendable.
מוצר נחמד מאוד. הוא לא "מהודק" בגימור כמו המותגים המובילים (יקרים משמעותית) אך בסה"כ נראה בטוח ויפה על הראש.
Good helmet, only the foams inside are quite rigid and therefore less comfortable otherwise ras
Pretty good quality and arrived very fast Could have smaller sizes available for my was great!! But received the product color and size that bought
Very good quality, comfortable.
Perfect, no doubt! Like the ad! Super store! Arrived ahead of time.
The material, for the price of the helmet, is medium quality
Packed perfectly…. I waited a little to receive it but it is worth it
Excellent Product good store
It arrived in 15 days, very well packaged. Good quality material all fit perfect and fits very well to the head. Totally recommended.
I arrive exactly on the last estimated day, I arrive perfectly as described and very well protected, the material feels firm and tough. I'm happy with my purchase.