SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good material quality
The helmet is terrible, my husband loved it.
Very good recommend to everyone!
Good quality and reasonable price. Recommended.
Measurement bigger fo that quoted in picture.
I arrive within the date In excellent condition, everything perfect
Very good product quality, well packed, arrived perfect recommend.
Average interior finish for the price... 10/20
Very good product and I arrive at the right time
Remarkable product! I arrive very fast only 11 days to ChiLe! Excellent service!
Very good product arrived in time stipulated weight very well just missed is to use it congratulations to supplier
Came what I asked for very good
I arrive with the broken bracket, the one that sets the helmet to the head
A good helmet, very light. Came to Israel in 2 weeks. Packed perfectly. Thanks to the store for the promptness
Perfect, I arrive earlier than stipulated and very well packed. Super satisfied with the purchase. 100% recommended
As shown in the photo, product very good quality.
The article is identical to descriptions
Specifically, as a transformer in it, Pts. Good
Very good. Helmet. I recommend it.
The supplier placed a wrong address, 20 days later the order was had to be claimed at the Post Office
Perfect as arrived in 30 days all OK just to try description thanks a lot☃️❄
Very happy with the helmets, that if one arrived before the other, all good are excellent
Excellent, I arrive sooner than expected. Meets what's seen in the photo
Good quality. 2do I ask.
The helmet came very fast, it's very good quality.
Everything perfect
****
Very good product in high quality fast delivery
The helmet fits the description, it's quite real but it's taken 50 days to arrive
The helmet is well made and finished well are super glad!
Excellent packaging, arrived intact and this brand new
It's just the way it goes in the d is crypt.
Love this helmet. Same as picture, great quality. Super light
Excellent product and fast to arrive
I arrive very fast excellent product, very well sealed I recommend the store
The helmet is super, but with tiasnporting the fastening of the retaining head burst, on this opened a dispute, and so everything is super.
The product arrived in the right time and in perfect condition the truth I recommend to the store
Perfect
Excellent product. Lightweight, tough, comfortable. It was very fast to deliver the product.
For now cute, it's not used yet.
I come in good condition, on the deadline.
I arrive incredibly fast, as shown in the photo, excellent helmet
Very well package and good quality helmet totally recomended
Excellent helmet, very light, visor can be screwed separately.
good
bom
My package is coming and this luxury, good quality material and the packaging of the best, now to roll with it for safety.
the goods arrived quickly for 2 weeks, but the helmet does not fit on my head, when I put it on my head it is as if it is rolled to the left :( otherwise it is ok
Just like in the picture. It came to me with a little bump on one side. But well it's not much.
Bueno