SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order came. It's fine. That's only very long was delivery.
Excellent quality
As in description
very fast shipping. accurate to the description. good communication with the store. five Star product. the products looks durable and works fine. very convenient in the mouth.
ty for back my mony.
Excellent
They're not adult size.
The quality is excellent. Fast.
As described by the store
All right, you have to put it in the very hot water to mold into your mouth. Then it gets better and better. It took me a long time to get here, but it came!
Product is as described. It is small for me but gave it to my child (11 years old) and fits perfectly.
The developer returned the money
Article non recu
The goods came quickly. Capa is just
Excellent item, comfortable, shipped quickly. Thanks!
Product good, also good value for money... Recommend it…
Looks good will try
item received as described
Looks good
Product worthy command
Great Kappa. Before use, dip in hot water, it will soften the material to give shape to your jaw. After my mouth. It becomes perfect under your jaw
good
Norms
The goods came quickly. To St. Petersburg for about 2 weeks. Quality is satisfied.
Happy. After cooking, I got up like a native!
At first glance, well, very small, straight children, but boiling it several times it succumbed to and became a normal size. Blow the cap out right away. Track served in China. The store is sociable, although there was no need
Kapa is very tough, to cook better in a cool boiling water otherwise will not form
Thanks received
Exelent product!. Thank you.
Good Protection
Bought to test, but not protects enough, incidentally these mouthguards Universal is very dangerous being used. Auditioned, warmed as asked, molded as it should. But when the training is not fixed, have be biting to not leave. Really not recommend. Sent to the dentist, custom and can open mouth normally and breathe the oral prosthesis falls. IS perfect.
Delivery 3 weeks. No complaints yet. No smell either
Indeed a good buy 5*
At first I found it very small but after preparing it I look very good.
Unfortunately our post of Russia could not deliver the goods. Through the dispute returned the money.
The goods have not been sent for a long time and have not been delivered!!!
Not a bad Capa. It was a month. The box is cool, and I myself slightly spoiled too hot water, but you can use it.
small
The store returned the money for the defective goods! Thank you!
On my jaw is shallow, in general not bad. Tough
All as expected
I expected that they will be more, and in itself a good quality and ventilation is.
Paczuszka has come all the Agrees :)
Received in 45 days. Shipping could be faster. Looks good. Will test later.
Quality is excellent! The only thing, I would like a little deeper.
It's cool!
Delivery is not fast month and week, quality is good, recommend!
Good product, I keep something small but overall I liked it. I recommend✌️
Didn’t received the product after 90 days. But the store refunded the Money.
Everything came. Thank you.