SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK!
fantastic
Got it, all OK. In Ukraine (Dnieper) went a month. Not comfortable, on the go for a big mouth).
Quality is excellent! The only thing, I would like a little deeper.
Kapa is good, the product corresponds to the description, if there are problems, please contact the store (help)
not a solid fit i think this is more fore kids
quailty is not good
Class recommend shop
A bit long, but still cut. ok
Where is she even an adult? Kapa on the child. 3 only for the delivery month and so 1
a little small for adult((
Perfect!
It's cool!
Super Capa!! Spvidka delivery to Ukraine!
Good Capa
Unfortunately our post of Russia could not deliver the goods. Through the dispute returned the money.
On the child
The goods came quickly. To St. Petersburg for about 2 weeks. Quality is satisfied.
OK
It never came. Thanks to Russian Post, I think
it was good
Happy. After cooking, I got up like a native!
Fast shipping and perfect mouth guard. Recommend the store.
The defense ended and I already opened a dispute, but the Capa came in a few days
I arrived after time, I had already made the dispute, the store is very kind.
Delivery month, looks dignified has not yet tried as the size
Norms
Bolsheva, and so cool.
Everything is super! And the hood is comfortable
Not very, badly takes the shape of teeth, does not hold
I haven't used them yet but they look like in the picture
Delivery is fast, packing is good. Very satisfied! And also returned 4.5% from the purchase, through the cashback system! Here is the link bit. ly/simple112 saving with each purchase. The link can scan with QR code.
I liked everything, the quality and appearance corresponds to the description
Kapa norm. Good case
As if for children made!
Norms
Delivery is not fast month and week, quality is good, recommend!
All excellent delivery is long only in the Sverdlovsk region
Protects teeth from Teo's angry elbow strokes
Everything came but not yet tried
Perfect bucal.. As it is in the description. I totally recommend a suggestion put instructions on how to grind to the mouth. Thank you very much
ok.
At first glance, well, very small, straight children, but boiling it several times it succumbed to and became a normal size. Blow the cap out right away. Track served in China. The store is sociable, although there was no need
Bath
The child is 7 years old.
The goods did not come, the store returned the money
The product is good but look for another option
Not Che so kind
Lovely product recommend
Big, I'll adjust. Went long.