SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good!
Identical to the image. Cables, ribbon arm, abdomen, push buttons, all right. The manual leaves much to be desired. He tells you how to get it going but not how to put it on.
Thank you for delivery. Product Super recommend.
Delighted with the product. Really very good. The resurrected are evident
Produto muito bom.
excelente
+
los electrodos no son muy grandes pero por el precio está bien.
Too slow I shipping
Satisfied I recommend
ok.
I have given 5 stars, but I have not yet looked at this thing and how it works. I will write my review later. The order took a long time, but the store was in touch. The order was in the transit zone for a long time.
Sent fast tremendous the store I recommend
Excelente producto 100% recomendado, mi suegra esta feliz
good
Product conforms to the description. Book quickly. Just try to see if it works
muy potente. una pasada. lo recomiendo
Everything works from current to normal about the efect I do not know yet
L'elettrostimolatore funziona bene. Peccato per un controller pad che non ha mai funzionato
Very long shol
Thank you very much. Very Fast shipping
Its 'work
The goods came very well packed. We only try for 1 week, the results will come later. I am very satisfied with the speed of delivery. I recommend the store.
In Belarus came for 1.5 months. Belt liked, though I do not know how much these Velcro to the body will live.
GOOD !!!
Everything corresponds to the description
His prayer of the tem my good
I never get there but I got my money back no problem so I give it 5 stars
All OK.
It's okay. Got, works ....
Product arrived undamaged so the package was sufficient. Item its description. I am content with product and store. Recommended
It’s working good and strong
Parfait.
It's all here. Let's try it. Thank you store!
Order Order made late April and to date 1st July still not received. I made a complaint and asked for information but neither the store nor Ali express gave me satisfactory information on the matter. I'm sorry to give a negative opinion, but my experience on this site has been bad.
Compliant, arrive quickly and in a good connection!
Works properly and very good quality
It's been going on for a very long time
Arrived after 2 weeks; Excellent product
Write only with
Works, Super
Although comes without box are very satisfied with the purchase. Quick shipment 24 days to Italy. Thank you.
very good
Hi Good afternoon I get the package I am satisfied with the item. A greeting
Packed perfectly. The kit is the same as in the description. The stimulator works, how long will it be enough to show time. The store and this product I recommend. P.S. There was a small increase in delivery time for all well-known reasons
Object very useful and functional
Have yet to try and test
no
as described and quick delivery
Very good