SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good Goods. On the hand sits well, but for a large TLF I do not know if it will be convenient
Good
thanks yous
On a thin hand size S fit
Exelent functionality very comfortable and exact description
same as described.
Not comfortable
OK, just a little narrow
If you are a man with a small bicep, then this case will not suit you at all! Just on the woman's hand...
все одного размера на мужчину с хорошей мускулатурой ну ни как. Заказывали второй раз большего размера, оказалось только бирки с размерами и разные. Для детей
Very happy with the item. The fabric is solid (washed it once and it is fine). Size is perfect and it holds the phone great. Exactly what I needed
Good quality
It looks really good, I haven't used it yet.
Very comfortable and practice to carry your mobile when running or any other sport. Thank you
muy bien
Satisfied
All good. Thank you
It came very fast.
Great product.
God
Ok. Comes very quickly. Thanks for store.
Too small
заказ пришол очень быстро хорошем состоянии спасибо продавцу за внимания к нам покупателям чтобы они были здоровы все спасибо большое.
good quality.
Arrived as described. Not bad, very simple, doesn't slide down.
My phone is too big to pull out here while I put it on the shelf. In general, that thing is good
Well arrivé
light usable
good
Its amazing Product thank you it was small size like what i ask
top
The big phone will not fit
It is best though tight and small and my phone goes there not very easy in or out. For a Samsung S20 + with a 6.7 inch screen is not suitable. I hoped that it would fit, but really is too small
Everything perfect
Good
Very good store
Very good
Thin pulling piece, well sewn, inside silicone anti-slip.
Purchase appears received but never received anything
excelente
Better than I expected.
Excellent ! Thank you . )
تعم لقد وصل في الزمن المطلوب ولكن القياس كان صغيرا وهو small ولهذا السبب ليس مفصل في التفاصيل للمنتج حجم القياسات يجب عليهم ذللك
Very good
Excellent!
Excellent store.
It fascinates me, it's amazing good product
хорошее качество, но снимаю звезду, так как ни в характеристиках, ни в описании, нет измерительных данных размеров. и угадать какой тебе нужен S или L, методом тыка сложно.
Excellent Product, arrived very fast in Chile. Tested already and works very well
Sports is what you need