SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Le Bateau était intéressant à monter mais il y a une des pièces qui n'avait pas la bonne forme sur la notice.
Super
Hello, perfect, thank you
Llegan bien
Fast shipment, daughter open only for birthday
Great, it only takes a few more days than indicated
Very fast
Came packed. Looks is all right.
Beautiful product, only regret that the drawing is small and not over it comes with the mold
good
Delivered quickly, kadootje for my father. Looks good.
very fast shipping thanks store
Second purchase and arrived well.
Thank you!
Thank you all came quickly
отлично
The chips don't match. In the wood comes a type of piece and in the planes another different.
I want to create a ship of such a designer))) and for the first time I will pass one of the most beautiful places in the world! Easy at zbirangey, garniy result!!! I want to get those who are not in the right place. This can be ordered by the New))))
de tekening erbij is even puzzelen en het hout moet je met beleid behandelen want het breek makkelijk
Well received item compliant
Netjes opgelost volgende keer ga ik nogmaals proberen
All perfect. Thank you
Suuuuperrr
Fell though somewhat against very summarily, and smaller as expected.
Fast delivery. Very beautiful and larger in reality. Recommended
Cute boat Easy to make
Lovely House. All as in the picture. My brother's happy.
Delivery is super fast, ordered 22.01.21 and received already 09.02.21. How to collect a review
Very fast shipping, less than 2 weeks
It's a present, so I don't know how it looks like, yet, but the material seems sturdy (close to actual wood I'd say, but I'm clueless in such things). Took forever to come to Greece (nearly two months), but that's understandable. The store is amazing and I have to say that this is the first time I'm so impressed. I placed the order and literally in a few hours, I got a notification that it was shipped. Not to mention that I was notified every step of the way! Thank you!
Perfect.....
I love it! Everything is in good condition, even if it took a little longer than the account to arrive. But everything is great, now to mount it.
muy bien cuidado, gracias.
Substandard product
amaizing!!!
The goods came on time, the model is super!
Chic❤& Middot;❤& Middot;❤& Middot;
Super.
Thank you, very satisfied
Did not collect, came the order quickly and in excellent condition.
Pirkau 01.03 gavau 01.15 atvyko į omniva pastomata
Abîmé
Everything ok
Thank you. everything matches
Excellent.
Very beautiful and fast delivery
Precious worth it is very original It fits well though better to secure with white tail, it doesn't lack detail I love it Thank you
Slightly shabby from the corner, the package broke.
Brought quickly, just to Ng) we will collect...
Did not touched the package but seems very good, just left on a corner for few days bcoz of Corona