SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All good
NICE TOYS,...
ok
Excellent merchandise.
Recommend.
Arrived quickly, haven’t had chance to try as it is an Xmas present
boat a lot smaller than appears in pics. check size carefully before ordering. bit disappointed
The order have been received ex Holland with different shipment number
Product fine, packing some crushed.
the package arrived in time and in good condition. the boat has not been used yet because it is a present for my grandson. I will feedback more when used.
the item arrived in a decent time frame the store was good the product is as described will purchase from this seller again
The boat did not come into the working room consist, the screws do not twist
Very good product for the price. Very fast boat. Good remote control. Recommend.
The packaging has been a little damaged and there is a little mark from rubbing against the side of the packaging. Boat and transmitter work. Will have to see how it goes as it is a present for Christmas.
The boat came quickly, everything lay down, fast, well-managed, it is better to order two for competitions
Thanks fast shipping
Great boat, nice to play with my kid, also great feedback from suplier and fast shipment, recomend it to all..:-)
Very fast and waterproof
Super fast concerned. The boat is tested and working good!!
Works well thank you
nice boat
Very good and rigid, fun and fast
Top
My son loves it.
I tried to shred it but got watermelon all over it. It only works when I'm South Korea. My co-worker Matthew has one of these. He says it looks gigantic. My neighbor Honora has one of these. She works as a reporter and she says it looks enormous. i use it for 10 weeks when i'm in my jail. this Teletubie is complimentary. I saw one of these in New Zealand and I bought one. I tried to nab it but got salad all over it. My neighbor Albertina has one of these. She works as a gardener and she says it looks humongous. My neighbor Lular has one of these. She works as a cake decorator and she says it looks ragged. My co-worker Skylar has one of these. He says it looks sweaty. I tried to pinch it but got peanut all over it. I saw one of these in South Korea and I bought one. The box this comes in is 4 kilometer by 5 mile and weights 17 gram. The box this comes in is 5 light-year by 6 foot and weights 17 megaton!!! The box this comes in is 3 meter by 5 foot and weights 11 kilogram. My ant loves
이상없이 빠르게 도착했습니다..
Good product. Like it so far
good quality, come back next time
FAST! For this price a really nice and good quality boat. only one problem; when going backwards a lot of water is thrown on top of the boat. The electronics did not get wet but it is a bit scary. Shipped in 2 weeks
excellent
Everything is ok,no problem!!
Всьо отлично работает, доставлено очень быстро
товар шел 3.5 месяца, пришел , в деле еще не пробовали , так как нет батареек от пульта, попробуем, дополню отзыв
Works very well and it is fast. Recommend.
vitesse inférieure à celle annoncée
gerçekten güzel ve hızlı. ayrica bir haftada geldi. çok iyi. teşekkürler.
빨라 왔네요.
Товар получен. Но прошло более 2 месяцев с момента оплаты до момента доставки на почту
Das Boot ist nicht so schnell wie beschrieben
I am really satisfied
Le bateau est conforme à la description. Il y a un câble chargeur Il faut enlever le couvercle et choisir le bon câble et une fois la charge terminée il suffit de connecter les deux autres câbles. A ne pas forcément laisser à de jeunes enfants. Moi plus de 6 ans
The product arrived to my satisfaction
Very good product, better than I expected.
Nice!!!
Thanks
Nice Boat, catamaran. Fast shipping.
super
Good quality and good service. While everything works.
Good quality price, as in the photo. They're very pretty now to see what they last.
Immediately stopped working one side, then the other