SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works, only delivery was a long time, the package was on two, a box of foam and wrap in a package, well, that amazing everything works only did not try the way the way
Order goes for a very long time keep in mind, the machine is good. Turns the norms, the speed is satisfactory, the light bulbs glow weak.
Good product. Very happy girls. Only shipping time, but I understand part of the pandemic. Communication with very good store. Attentive and responsive fast
merci
Very good product
The parcel went for a very long time, it was supposed to come on February 23, came on March 23, it seems that the car drove its course, in the end the car is not not the autopsy showed that the power wires are torn off the control board, the board is not fixed either as, after soldering the wires and fixing the control board, the machine earned, The child is happy, and this is the main thing, for this quality of assembly is expensive, let's hope that it will serve, on the snow it goes well, in the apartment it it to charge the battery need powerful charging, store Thank you, and wish to carefully check the goods before shipping, the packing was good, Caroba made of foam, good luck seller
nice car
Delivered by courier. The child is delighted. I took with a coupon and a discount, the store umnichka, sent, because another seller did not send with a big discount. Thank you to the seller, prosperity to the store.
полный привод. ездит отлично.
Maly zadoveniy
Small than photo
The machine is quite good not mad, but it is. Packed in a foam box, came in a month and even a box not crumpled oddly. I recommend the producer.
The car took 90 days to arrive and when I already lost it I find that I have to pay what the car is worth as a customs tax, I see it normal but that the store doesn't warn you seems like a hoax to me, The actual value of the car was 62 € when the seller sold it for 33 €. I don't recommend this salesman at all.
Arrived quickly. Product as described in satisfactory quality.
Delivery to Warsaw in six weeks. Good qulity. Speed is an easy run, but you do not need to start anymore. High patency on the ground track. The son is very pleased.
Super!
The r/c arrived without box!
Wszytsko zajebiste
Perfect more than trying
Great product my kids love it
Looking good! Didn't try it yet...
It works good for now. Everything just like the description. It did take a while to get here.
Great for the price, nothing to say for now
Alles bestens
All is well. The only thing, the parcel went a little more than the declared delivery time
Very fast delivery, thank you
Speedy delivery.Good packing. Excellent device.Very,very interesting price. Happy with my purchase.Can recommend product and store.
Very good
Fast delivery. Not taxed
Very good
quick and good
The parcel went oooooooooooooooooo long 3 months and even more packed very very well ate as open batteries no batteries finger 2 device good pass
Excelente
For the Taku I will receive a bomb)) diti in the grip)))
Oh, great. I will buy more
Top merci
Thank you, the machine is cool, my son really liked
very well working
good delivery
Super cool, my son was enchanted and me too !! It is quite large, it does not appear to be very resistant. But, we like it! PT: Super legal, meu filho ficou encantado e eu também !! É bastante grande, não parece ser muito resistente. Mas, nós gostamos!
Is working
The battery does not work well, discharges easily!
Chegou super rápido, menos de 30 dias e o carrinho é super legal. Só achei que a bateria acaba muito rápido. Mais ou menos uns 15 minutos de brincadeira.
реально если на неё вставить в хлам!!!!
Of all the drones we 've had, the best. It's really all terrain and 4x4, my daughter is very happy
Exceeded my expectations. Very top.
товар так и не пришол за три месяца так и не пришол заказывал у этого продовца четыре раза и все возвращали деньги деньги вернули
Ótimo produto
The product corresponds to the description. The store sent at once. Delivered before the specified period. The seller and I recommend it.
correcto