SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is good, well packed, content according to description. Detailing is not so reach as Eduardo but good for these money. In addition stickers of N…zi sings for deck included.
Excellent.
Everything is fine. The parcel was delivered earlier and in total safety. Packing good
Very good product, very well packed! Amazing!
It arrived in 2 weeks in Chile, fits perfect in Tamiya 1/350, well packed and delivered carefully, highly recommended.
Fast Delivery. Thanks
The chain didn't come out of the package. When I notified the company, it was stated that my next order will be sent in addition.
Great product and quality
amazing kit for the price.
I arrive smoothly, all of an excellent quality. If someone has the academy model order the tamiya brand cover, revell's is different. Good store
Great Store! The quality of the goods is high. This set was purchased for Bismarck from the "modeler" deck almost approached, but it will have to be cut, it is self-adhesive. Etching is gorgeous. Sending lightning, to Krasnodar in 7 days! Recommend!
Delivery arrived at my place in about 2 weeks. Seller gave me nice and quick answer to my question. Packaging was robust, everything arrived completely. Contents are barrel for 38cm and 15cm cannons. laser cut wooden deck looks good, and an Anchor chain. The etched parts are some ladders, parts for cranes, for the radar and of course the railing, everything looks clean. The instructions are only in Chinese, but you should understand thanks to the pictures. I recommend product and store.
Fits the offer
Ok. All perfect thank you very much. Very good shopping.
Muy cumplidos
Thank you very much for the order, everyone is happy
fast and secure delivery, well packed
Die Lieferung war nach gut.2 Wochen da und war sehr gut verpackt. Holzdeck sieht sehr gut aus. Ätzteile bestehen Hauptsächlich aus Reeling, Antennen und Kränen sowie den 38cm. Und 15cm. Geschützrohren.
perfectamente empaquetado y bien protegido. muy contento
Everything came in integrity and safety, corresponds to the order. The store is very polite. In reality, the grass and deck are even smaller than in the photo. Everything is very miniature and openwork. Class, rather would be a vacation and do assembly).
The item arrived very fast and well packed.
.
Nice item. bad instructions
very very nice and complete kit to improve your ship! super mega kit d amélioration complet pour votre bateau!
The goods are quality and delivered quickly. Great store.
Pack dotarła very quickly. Took it only 11 days. Workmanship items is very good. Pack was well secured.
Took 3 weeks to receive (pressure with packages here because of Christmas). I had it slightly thicker expected but it is a thin layer you on the plastic deck should paste. I am wondering how this out there are about to see, thanks! Well packed!
Got fast in just 2 weeks quality at a very good level.
Supergoed packed. Thank you
Etching is not enough, but the quality is good, for its price a good purchase
good quality product. the manual needs to be more detailed. only very short demonstrations, no step by step guide, so you have to figure things out on your own.
Arrival in perfect condition, very well packed. Some additional instructions for photoengraving are missing.
A small area of the cover is missing but everything else fits perfectly, maybe a detail of where so much ladder and barandal goes. By the way bring a stencil to paint a detail on the cover, quite useful as I was thinking of buying the decals.
Super fast delivered. Have more expansion sets ordered. For a very beautiful end result. Thanks I am quite happy with it. Recommended.
Very quick shipment, quality product. I would suggest to add a more complete manual to explain where the parts fit on the ship.
Perfect! Very fast!
Nice quick delivery. Unfortunately no plan with the barrels (only Chinese instructions) Yet it does not really needs explanation does it? :) All was solidly wrapped up and arrived in good shape!
고맙습니다.
muy rápido el envío
สิค้ามีคุณภาพดีมาก ๆ คับ
Good Goods have quality, but slow transport when compared with product คล้ายๆ together, the handle order in time close together
Very good., fine quality, Fast shiping. Im So happy. Wood deck, etchet parts, metal barels 380 and 150 mm, anchor chain and masks for painting german cross included. With Very good price
Luxury
Fast delivery and quality goods. Thanks store
Super fast shipping to Spain very happy with the product the store and the perfect packing I recommend the purchase to everyone who is interested
I am very happy to have this set for Tamiya. The parts of the set completely fit the parts of the model, the scale of cannons and chain is perfect for the ship. The shipment was fast to Ukraine. I will definitely buy other products from this store.
He reached Kiev in three weeks. I think this set will decorate my Bismarck.
Insufficient photoengraving for good detail. I expected something more complete. For the rest of you, all right.
Very nice after market kit!
Très bien