SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Sports and Hobby Channels (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportyhobbyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good set, everything came up. Fast Delivery: 10 days to Karelia.
Everything is super, I recommend. Packed in a box. It went to Bashkiria for 3 weeks. Etching is very high quality. The deck of norms on Bismarck from the modeler took tamievskaya.
My happy son with the later i upload photo already with aditamentos posts, it takes almost 3 months to arrive, there was no information or logistics.
Okay. But the details of f. Etching can and more put
Quality is good, I recommend to buy.
Excellent set, fast delivery, packed in tight cardboard there are even masks for flags on deck. Thank you to the store!. I will order a set for Missouri 1: 350
Great item! Fast store
Excellent product, came well packed.
very
Item delivered in 15 days of which 7 days expected shipment. There are no comments on the product, everything should be as it should be.
The product is amazing which I wasn’t expecting! The only issue i have was that i asked for it to be packaged well so it didn’t bend and unfortunately it wasn’t the case. Its not a huge deal as the wood is fine but the metal etch parts are bent. You guys need to think of better and stronger packaging. Thanks
Everything is very good. 20 days and here it is
All Super
Very nice after market kit!
Everything is super! Packing-box with thick corrugated cardboard, all the details are broken with cardboard. Everything arrived ideally. The only negative-there is no explicit assembly instruction, but this is more to the manufacturer. I think there's nothing very secret there, so I'll figure it out. Well, the price... For a set with a full deck, the main calibre and etched leers, ladders and crane beams-just very tasty! In general-chic! Yes, the order is issued on January 2, January 19 I already hold in my hands. Seller-many thanks and my best wishes and recommendations!
really fits with my bismarck model. awesome detail and workmanship. worth the price.
Excellent
Everything perfect
It came quickly and safely. Packed in thick cardboard on both sides.
Great set. Seller many thanks and success in business!
Très bien
Tamiya sets 78013 and 78015 are practically the same, it's trunks, grass, even a flag mask on the deck, I noticed the difference only in the opening of the decks on the sheets. The kits are suitable for use by the modeler.
I don't usually put valuations almost never, but this product and this store deserve it. I bought it on august 31 and i'm on the 11th and i 've already received it, really fast, i have several orders i buy before and they haven't arrived yet. It came very well wrapped and protected, good work. As for quality, it looks pretty good, i haven't been able to ride it yet, but at the moment, completely unbeatable quality/price.
The product is fine.
Excellent upgrade kit for Bismarck
perfetto
The product came quickly enough, packed normally, recommend.
Good set. To the set from the modeler (Academy) I recommend tamievsky 78013. I recommend the store.
The store is well done, only the deck on Bismarck from the modeler did not fit offensively.
Very good, excellent quality, highly recommended
The product is very high quality. Seller recommend
Quality is good, well packed, content according to description. Detailing is not so reach as Eduardo but good for these money. In addition stickers of N…zi sings for deck included.
Excellent.
Everything is fine. The parcel was delivered earlier and in total safety. Packing good
Very good product, very well packed! Amazing!
It arrived in 2 weeks in Chile, fits perfect in Tamiya 1/350, well packed and delivered carefully, highly recommended.
Fast Delivery. Thanks
The chain didn't come out of the package. When I notified the company, it was stated that my next order will be sent in addition.
Great product and quality
amazing kit for the price.
I arrive smoothly, all of an excellent quality. If someone has the academy model order the tamiya brand cover, revell's is different. Good store
Great Store! The quality of the goods is high. This set was purchased for Bismarck from the "modeler" deck almost approached, but it will have to be cut, it is self-adhesive. Etching is gorgeous. Sending lightning, to Krasnodar in 7 days! Recommend!
Delivery arrived at my place in about 2 weeks. Seller gave me nice and quick answer to my question. Packaging was robust, everything arrived completely. Contents are barrel for 38cm and 15cm cannons. laser cut wooden deck looks good, and an Anchor chain. The etched parts are some ladders, parts for cranes, for the radar and of course the railing, everything looks clean. The instructions are only in Chinese, but you should understand thanks to the pictures. I recommend product and store.
Fits the offer
Ok. All perfect thank you very much. Very good shopping.
Muy cumplidos
Thank you very much for the order, everyone is happy
fast and secure delivery, well packed
Die Lieferung war nach gut.2 Wochen da und war sehr gut verpackt. Holzdeck sieht sehr gut aus. Ätzteile bestehen Hauptsächlich aus Reeling, Antennen und Kränen sowie den 38cm. Und 15cm. Geschützrohren.
perfectamente empaquetado y bien protegido. muy contento